Method Community

If I move a work order on the method calendar, from one user's method calendar to another user's calendar, then... about 140 copies of the work order end up on the google calendar.  This seems to be new in the last month of so. It has happened a couple times.  Does not seem to happen when moving things on one persons calendar, just between people.

Hi Andrew,

Is the screen you're working with a stock screen, or customized? If it is a customized screen, would you please try reproducing the issue with our stock screen? Let me know the result.

- Justin

Happened twice this week, out of a handful of moves on the stock calendar screen from the work orders module.  By dragging and dropping.  I had the same thing happen last month when I changed the "assigned to" on the mobile add/edit work order screen, but thought it was weird random event.

Just to be clear, it does the correct thing in method, just puts duplicate events on the calendar.

Hi Andrew,

As this isn't something I can really troubleshoot over the forums, I've created a support case for a member of our team to reach out via phone. They'll do a screensharing session and take a look at this issue with you.

- Justin

I am having the same issue, with no results were you able to get this resolved?

Hi Innovative,

We do have a support case open for your issue and are working toward resolving it. A support representative will reach out to you shortly.

- Justin

I only have this problem occaisonally, not constantly, so it has been hard to track down I guess.  They opened a case a while back, but have not heard anything from them.