Method Community

Very nice!  A few comments:  (you knew I'd have them)

• If I try to start it with the wifi on, I get a message saying No Internet access.  Turning off the wireless on my phone, the app loads?  Never seen this behavior before in an app.  (I double-checked my wireless by turning off cell access and checking other aps; no issue)

I can turn the wifi back on after I’ve launched the app, but then it gives me that message again if I try to switch companies.

• It consistently asks me if I’ve changed time zones, telling me my last log in was EST

• When first launching, the screen to choose the account is squished up on the left side, then resolves normally.  Disconcerting when it takes more than a second.

• I like that if I close the app, it resumes right where I was.

• I like that it doesn’t kick me out of being logged into the account on my computer.

Good Morning Victoria,

Glad to hear youre enjoying our app! Its definitely been a long time coming.

I just tried to recreate the Wifi issue on my phone and it appeared to work fine for me. Tried turning mobile data Off/Wifi On (worked), Data On/Wifi Off (worked), Both On (worked)

Is this happening for all WiFi networks? Or is it specific to a particular Provider perhaps?

-Ben

I have been using the app over the last several days and here are a few observations:

(1) The login email address and password are not saving even though I have the "Keep me logged in" box checked.

(2) It would be nice to be able to jump from Method New to Classic without having to log out and back in.

(3) Like Victoria I like being able to log into the app without being kicked out on the computer.

(4) I am getting the same message as Victoria regarding time zones except mine is UTC (Baja California).

(5) When I log into Classic from the app it becomes a chrome browser with a URL is at the top. I can change it to google if I want and where is my native app? Can the URL be hidden in classic so they don't navigate off the Method site?

(6) I would like a setting to be able to choose which users can log into Method New and/or Method Classic. It would be helpful to be able to turn off the ability to log into Method Classic for some users. Or at least be able to add a note to each acccount so the user have instructions on which version they should log into for what. (Note: I work with a multi-tenant set up so this is not a usual case, but still confusing for the end user).

Overall, I really like it too!

I have a couple questions:

Is the app dependent on a wi-fi connection? If the user goes into a metal building for instance and wants to start a timer on a work order do they need a wi-fi connection or phone connection or will it stamp the time regardless?

How soon do you expect to roll this out to all Method users?

Thank you,

Annie Kendrick

Hi Annie,

First off, thanks for the feedback! It is essential in order for us to provide a great experience in app just as anywhere else.

I want to first address Method Classic. We will not be supporting Method Classic in the app, as the Classic platform was not developed with mobile in mind. In the next couple of Method platform updates, you should see the option to access Classic disappear from the app entirely. You will still be able to access it in your browser as you always have, but will not be given the option in the app.

Secondly, apps do not save your username and password in the same way that your browser would. Selecting the "Keep me logged in" box will simply leave your current session active, so that when you re-open the app, you're taken back to the Method account that you were last using as long as you do not sign out. Some Android keyboards have the ability to save the email address entered on the sign in page in the app, but your mileage may vary here.

The app is dependant on a data connection, just like it would be when running in your browser. You cannot make changes to any data on your account unless connected to your mobile data or wifi.

I'll create a ticket to investigate the time zone issue that both Victoria and yourself are having. This is something that we'll want to have resolved before releasing the final version of the app. Thank you both for bringing this to our attention.

We don't yet have a date set for general availability. We're depending on your feedback in order to tighten up the app so that the experience is on par with using Method in your browser and better than using Method on your mobile browser. We will be sure to communicate when the app will be made available to all via the Apple App Store and the Google Play Store.

--Audisho

Hi Victoria & Annie,

I just wanted to follow up with you both on the time zone screen being displayed at login.

Victoria - Our data shows that your last login was in-fact in Pacific Standard Time. Are you still experiencing this behaviour?

Annie - Our data shows that your last login was in Pacific Standard Time (Mexico). This would coincide with UTC-7 Baja California. This could be due to a network inconsistency between your computer where you usually login and your mobile device.

Do you know if your office network operates on a VPN or proxy server? Are you able to connect your mobile device to the same network via WiFi and if so, are you still able to reproduce this?

For both of you - Can you reproduce this issue when logging into Method on your mobile device inside of the browser instead of the app? This will help me to determine if this is an app issue or not.

Thanks again for your feedback.

--Audisho