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Basic Customized Screens functionality not working...

Last post 01-22-2015 4:50 PM by Method_Justin. 3 replies.
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  • 01-22-2015 8:40 AM

    Basic Customized Screens functionality not working...

    I'm currently having an issue creating customized screens. The only thing I've attempted is to copy an existing screen - I've made no changes whatsoever, and I still get this error: 

    ERROR: It appears the screen is currently out of sync. Please try logging out and back in to Method. If this is a custom screen, you can alternatively republish. If the problem persists, please contact your administrator. 

    I've tried logging out, tried re-publishing, nothing I do gets rid of this error. Any ideas?

  • 01-22-2015 8:48 AM In reply to

    Re: Basic Customized Screens functionality not working...

    Hi Craig,

    If you'd like me to take a look, head over to Customize > Users in Method and ensure that the box under Active is checked for the MethodSupport user at the bottom of the screen. Once you've done that, send me an email by clicking the Contact button in the top-right corner of this post and let me know your Company Account Name. I'll see what I can dig up and post back here with my findings.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
  • 01-22-2015 3:44 PM In reply to

    Re: Basic Customized Screens functionality not working...

    +1

    Others experiencing this same issue described in other threads from today

    Blake C
  • 01-22-2015 4:50 PM In reply to

    Re: Basic Customized Screens functionality not working...

    Answer

    We are currently working toward a resolution for this issue, and will keep you updated through thiforum post with any new information.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
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