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Issues with actions on Focus

Last post 01-04-2016 2:59 PM by Method_Audisho. 4 replies.
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  • 06-04-2015 11:47 AM

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Issues with actions on Focus

    I have a situation where I want to make sure an email address is entered before the first name. I have some actions on change of first name.

    I put in this conditional statement, but when I type in an email address and tried to come back to enter a first name, it doesn’t let me enter a value



    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 06-04-2015 12:27 PM In reply to

    Re: Issues with actions on Focus

    Hi Mahlon,

    I replicated this functionality as best I could using the information you provided. If the Email field is empty, when a change occurs in the FirstName field, the cursor jumps to the Email field. I am having no issue entering values into either field after this event occurs. Are you perhaps disabling the field from another action?

    -Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 06-04-2015 12:35 PM In reply to

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Re: Issues with actions on Focus

    No, here is the action set on Change

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 06-04-2015 1:02 PM In reply to

    Re: Issues with actions on Focus

    Hi Mahlon,

    I was able to replicate this behaviour. It appears that adding any actions to the Focus event of a field or text input causes the field or text input to lose focus. I have created a ticket for the development team to investigate and will keep you posted with any updates via this thread.

    For now, you will need to use a different set of actions that does not rely on the focus event for validating that an email address has been entered. Sorry for the inconvenience.

    -Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 01-04-2016 2:59 PM In reply to

    Re: Issues with actions on Focus

    Hi Mahlon,

    We just deployed an update to address this issue. This should now be resolved. Please test this out and post back if you still have any concerns.

    --Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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