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Send to Xora Bug?

Last post 01-04-2010 10:12 AM by Method_Valbon. 4 replies.
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  • 12-28-2009 11:57 AM

    Send to Xora Bug?

    I'm having a problem sending jobs to Xora. I've been using the Method program daily without a hitch, but for some reason now I get this error message. What happens:

    Under the 'Send/Map Xora Jobs' tab, I do my regular routine of creating a job, selecting it, and then pressing 'Send to Xora'. I then select the employees I want to send the job to, adjust the date settings, and press 'Send to Xora'. Instead of sending, however, I almost immediately get a message saying 'Please Select A Job/Customer Mapping to send to Xora Click here to remove this message." This of course doesn't make sense, since I do have a job selected (it is even listed right above my employee's names).

    Some kind of bug I can have fixed? I need this issue resolved ASAP.

    Tal Atid
    Tulip Hardwood Floors
    tal@tulipfloors.com
  • 12-28-2009 12:47 PM In reply to

    Re: Send to Xora Bug?

     

    So I'm getting another new error as well, which may be related. When I try to pull time back from Xora into Method on the 'Connect with Xora' screen, I get the following error message:

    Action Sequence:5

    There has been an error during the action process.

    I'm getting the impression that both of these errors are due to some difficulty connecting with Xora. Please help me!

    Tal Atid
    Tulip Hardwood Floors
    tal@tulipfloors.com
  • 12-28-2009 3:31 PM In reply to

    Re: Send to Xora Bug?

    Answer

    Tal,

    We put in a minor update for sending mapped jobs to Xora. It was working but required you select the record from the grid prior to sending it to Xora. This is now updated to allow you to send immediately after saving a new job.

    We’re currently looking into the Action Sequence and will get back to you on this issue.

    Need more help? Ask us about Method consulting services.

    Valbon Shabani
    Director of Education
    Method Integration Inc.
    Toll Free: 1.888.925.6238 ext. 715
    Local and overseas: 416.847.0400 ext. 715
    Fax: 416.640.6027
    E-mail: valbon@method.me
    Website: http://www.linkedin.com/in/valbon
  • 12-28-2009 4:01 PM In reply to

    Re: Send to Xora Bug?

    I'm still getting the error message, unfortunately. To repeat, I just select a job, press 'Send to Xora', select employees, and press 'Send to Xora'.

    Tal Atid
    Tulip Hardwood Floors
    tal@tulipfloors.com
  • 01-04-2010 10:12 AM In reply to

    Re: Send to Xora Bug?

    Answer

    Tal - Both issues should now be resolved on your account.

    Need more help? Ask us about Method consulting services.

    Valbon Shabani
    Director of Education
    Method Integration Inc.
    Toll Free: 1.888.925.6238 ext. 715
    Local and overseas: 416.847.0400 ext. 715
    Fax: 416.640.6027
    E-mail: valbon@method.me
    Website: http://www.linkedin.com/in/valbon
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