Re: Email issue

Anonymous — Mon, 05 Mar 2012 22:44:09 GMT

Hi csmp,

If you go to Customize>Users, and you click on the Edit link for your user, in Step 2 of 10: Email Setup, do you have a check in the checkbox for Use default email server settings? If you don't, please click Here for the solution article which will help you in setting up your e-mail server settings in Method from our brand new Method CRM Help Center.

I hope that this helps.

Ronen

Email issue

csmp — Mon, 05 Mar 2012 17:01:33 GMT

We are using the activity table to send out automatic notification emails when the Due Date is past. I put in our email credentials in the "My Account" tab link. After clicking the "Save and Send Test Email" I received a succesful email:

Email Settings Test Successful!

This email has been sent to test the settings you entered for your XXXXX email server. No action is required by you - this email concludes the test.

Regards,

The Method Team

So, then I created a test activity to test whether or not the emails will work in the real world, and I received an error notification:

Email Send Failure Alert

The following email failed to send:

Failed Reason	The operation has timed out.
Company Account	XXXX
Server Address	XXXX
Server User	XXXX
Use SSL?	True
Port
From Name	XXXX Administrator
From Address	XXXX
To	XXXX
CC
BCC
Subject	Test Subject
Body	Test Body

Tips:

If some emails are working and some are not working, chances are you are using a bad email address. Ensure the sender email address is permitted to send through this email server, and that the 'To' email address is valid.
If you are sending email with SSL, try going to Customize > My Account > Default Email Preferences and changing the port to 587. If that doesn't work, try 465. Most SSL servers support one or the other.
If you are sending email with SSL, make sure your email server truly supports it. Try going to Customize > My Account > Default Email Preferences and changing the SSL on and off to see what is permitted.

Method:Classic General Q&A

Re: Email issue

Email issue

Email Settings Test Successful!

Email Send Failure Alert