Method:Classic General Q&A

Re: Having trouble viewing previously uploaded documents.

Method_Michael — Mon, 09 Apr 2012 14:28:59 GMT

Hi Jamie-

If you switch to the April version of Method this issue should be resolved. You can switch to the April(Stage) version from the bottom of the Method login forum.

-Michael

Re: Having trouble viewing previously uploaded documents.

Method_Michael — Mon, 26 Mar 2012 13:19:45 GMT

Jamie-

I still have only been able to duplicate this on files with & in the name. Once I let you know that the fix for file names with & is out, test it again and see if the issue is resolved.

-Michael

Re: Having trouble viewing previously uploaded documents.

JmeShu — Fri, 23 Mar 2012 15:01:50 GMT

Michael,

That is one of the accounts that sometimes the documents show and sometimes they don't. We are using Internet Explorer 9.

Jamie

Re: Having trouble viewing previously uploaded documents.

Method_Michael — Fri, 23 Mar 2012 14:16:49 GMT

Jamie-

I have tried several time to duplicate this issue outside of situations with & and at the moment have not been able to.

The Baer Glass example you mentioned works for me.

What browser are you using for this?

-Michael

Re: Having trouble viewing previously uploaded documents.

JmeShu — Thu, 22 Mar 2012 21:30:40 GMT

Michael,

The Baer Glass account doesn't have any "&" symbol in it, however it is not working. We have other accounts that are also having this problem. It seems the documents are viewable some of the time and not viewable other times. Thank you for your help!

Jamie

Re: Having trouble viewing previously uploaded documents.

Method_Michael — Thu, 22 Mar 2012 16:10:37 GMT

Jamie-

The issue looks to be caused because the files you uploaded have a '&' in the name. I was able to duplicate this on my own Method account. You can disable MethodSupport now.

I will look into this issue and follow up, the quickest fix is to remove the '&' from any file you are trying to upload.

-Michael

Re: Having trouble viewing previously uploaded documents.

Method_Michael — Thu, 22 Mar 2012 14:24:54 GMT

Jamie-

I will look into this and get back to you, I also removed the company account name from your post for security reasons.

-Michael

Re: Having trouble viewing previously uploaded documents.

JmeShu — Thu, 22 Mar 2012 14:16:14 GMT

Michael -

Those settings have been changed. Our Method account name is xxxxxx(Removed by Method for security reasons ) and a couple of customers I am having trouble viewing documents with are Baer Glass, and A & K Glass. Let me know if you need any more information.

Jamie

Re: Having trouble viewing previously uploaded documents.

Method_Michael — Wed, 21 Mar 2012 13:52:26 GMT

Jamie-

Can you enable MethodSupport under Customize > Users by checking Active for MethodSupport and email me your Method account name along with one customer who is having this issue so I can take a look?

-Michael

Re: Having trouble viewing previously uploaded documents.

JmeShu — Wed, 21 Mar 2012 13:35:42 GMT

Michael,

I am just going to the customer's profile and clicking on the documents tab and then I click on a pdf icon. That's when I am redirected the an error page.

I am not sure if any of the screens are customized or not.

Even when I sign in and out the document is still not viewable.

Jamie

Re: Having trouble viewing previously uploaded documents.

Method_Michael — Wed, 21 Mar 2012 13:13:06 GMT

JmeShu-

Can you give me the steps you are taking to view the document?

Are any of the screen customized?

If you sign out and sign back in can you then see that customers document?

-Michael

Having trouble viewing previously uploaded documents.

JmeShu — Tue, 20 Mar 2012 19:48:42 GMT

Does anyone have a solution as to why I sometimes cannot view a document I have previously uploaded to a customer's profile? I get this error message -

We were unable to resolve your request. Either the screen you are trying to access does not exist, or there was a problem with your request.

Recommended actions:

If the screen has been replaced or republished by another user of your system. Please try signing out and signing back in.
If this issue persists, go to Customize > Tab Links, and make sure the Tab Link is correct for this screen.
Try closing and reopening your browser.

I have tried preforming the recommended actions and I still cannot open the document.

Any advice would be much appreciated! Thanks!