Method:Classic General Q&A

Re: customer portal registration error, saying Your email address was located, however it was located multiple times

Method_Ted — Thu, 31 May 2012 17:45:01 GMT

Thank you..

Please let me know if I can be of further assistance

Re: customer portal registration error, saying Your email address was located, however it was located multiple times

Selwyn van Rooyen — Thu, 31 May 2012 17:02:09 GMT

I was able to work through this with MisterBill. The email addresses that they were trying to register were found elsewhere in the database.

Re: customer portal registration error, saying Your email address was located, however it was located multiple times

MisterBill — Thu, 31 May 2012 14:32:33 GMT

yes this is the first and only portal... so example is we have taken 4 different customers that are already in quickbooks with their email address etc. they go to that link, and click register they enter their email address same as the one in quickbooks and then they pick a user name and they get that error.....

Re: customer portal registration error, saying Your email address was located, however it was located multiple times

Method_Ted — Thu, 31 May 2012 14:21:54 GMT

@MisterBill

Is this the first time you are trying to create a portal for these customers? Can you provide the steps that produce this error?

I was not able to reproduce the issue on my side and I need a bit more information of the problem so we can troubleshhot it.

customer portal registration error, saying Your email address was located, however it was located multiple times

MisterBill — Wed, 30 May 2012 04:52:07 GMT

we have tried 4 different customers and tried to create a user name and register with that email address and create a user name, we have verified these email addresses are only in our data base one time but it continues to give the following error.

This is our portal link, error below it

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

https://www.methodintegration.com/method/ThirdPartyLogin/ThirdPartyLogin.aspx?pid=uDTAWe%2bN0IC7aoX11NVHqCG6MqGP%2f%2buUc7ZjSFKvQ%2bm%2f4DPvnMZtUNsidslOkMRc

Your email address was located, however it was located multiple times. You may want to try the 'Contact Us' option and explain that you have multiple accounts setup based on your email address.