Method:Classic General Q&A

Re: Error Message Can Not Sync Methods with QBonline

Method_Ted — Wed, 11 Jul 2012 21:29:25 GMT

@Jeff

Sorry I just realize that you are a QB Online user (as stated in your title). My response was for our QB Desktop user with our sync engine. I will let Chad continue with the issue with you

Re: Error Message Can Not Sync Methods with QBonline

Anonymous — Wed, 11 Jul 2012 21:12:43 GMT

Jeff Douglas:
How do I resolve

I'm looking into your issue and will reply via email with more details.

Re: Error Message Can Not Sync Methods with QBonline

Method_Ted — Wed, 11 Jul 2012 21:06:53 GMT

@Jeff

To help better understand your issue better, please find the following:

Has there been any changes in the QuickBooks file (change in the location of the file)?

Has your 'Change-Only' sync been successful?

I would also check your conflicts. Under QuickBooks > Resolve Conflicts, are there conflicts and when did they occur?

Conflicts should be resolved for the sync process to be successful. In our current version, under Resolve Conflicts, there is a button called Show advanced options... Selecting this button will reveal a section with a button to "Delete All 'Delete from Desktop'".

The function of this button is to clear all records that have been marked as 'Delete from Desktop'. This conflict most often occurs when you archive QuickBooks data, and Method finds that it now has data that no longer exists in QuickBooks. Be careful, clicking Delete All 'Delete from Desktop' is permanent. Note: this can take a long time, about 1 minute per 1000 records.

Please let me know if I can be of further assistance.

Error Message Can Not Sync Methods with QBonline

Jeff Douglas — Wed, 11 Jul 2012 18:39:31 GMT

Since July 5 when I attempt to do a full SYNC from Method to QBonline I am told "An Unknown Error has occurred"

this has continued for now 7 days

How do I resolve

Jeff