Method:Classic General Q&A

Re: Duplicate contacts when creating a campaign

Method_Ashur — Fri, 26 Oct 2012 16:59:19 GMT

I recommend that you start your list again from scratch. Remove all entries in your list on Step 2 by clicking the Remove All button at the bottom of the screen, then go back to Step 1 and build it again. If you're still seeing duplicate contacts in your List Builder but not your CustomerList then enable the MethodSupport user: Customize > Users > click the Active checkbox for the MethodSupport user. Finally, email me your Method Account Name (not user name) and I'll look into it for you.

- Ashur

Re: Duplicate contacts when creating a campaign

jessicagoodwin — Fri, 26 Oct 2012 16:24:55 GMT

Hi there,

I acually just filled it with my contacts list, which don't have duplicate entries when you search them under customers. The only time they appear multiple times (sometimes up to 7 times) is when I am in the campaign.

Re: Duplicate contacts when creating a campaign

Method_Ashur — Fri, 26 Oct 2012 15:32:35 GMT

Hi jessicagoodwin,

If you only need to remove a few duplicates you can click the check box next to each contact and click Remove Checked at the bottom of the screen. However if you have a large number of duplicates then we need to know how your list was created.

When you used the List Builder how did you fill your list, did you fill with lead contacts/customer contacts or did you fill with invoices? If you're seeing duplicates it was most probably caused by filling with invoices and not using a narrow start and end time frame. Under Step 2: Edit your list scroll down to the bottom of the screen and click the Remove All button. Then go back to step one and fill with contacts.

If you in fact filled your list with contacts last time and currently don't have any contact duplicates in your ContactsList screen then there may be something else going on here. I just built a list using the Fill with lead contacts/customer contacts section and did not get any duplicates. Let me know what happens.

- Ashur

Duplicate contacts when creating a campaign

jessicagoodwin — Fri, 26 Oct 2012 15:05:41 GMT

How do I remove all the duplicates from my campaign emails?