Method:Classic General Q&A

Re: Mapping

Method_Adam — Fri, 09 Nov 2012 19:29:54 GMT

Sorry, my apologies. I misread your original post.

You can find the grid by going to Field Service Center > Work Order List. This will list all of the existing work orders. From there you can use Filter by view and setup the date range to the work orders you want listed.

Could you try from that screen and see if the results change?

Also, could you give us a bit more detail? Perhaps the number of items and the number of resources they are assigned to?

I would suggest using the Work Order List screen as a better place to map from. It provides more detail about the individual jobs. Also, the calendar view can get confusing when jobs start to overlap each other.

- Adam

Re: Mapping

Anonymous — Fri, 09 Nov 2012 18:38:43 GMT

Innovative:
also our calender speed is VERY SLOW especially after 4pmest every day

Calendar speed is determined by the number of objects on the calendar, if you've got lots of objects on a calendar then it may be slow depending. Do you have more objects on screen after 4pm? This could be the reason it's slow at the same time every day.

Re: Mapping

Innovative — Fri, 09 Nov 2012 18:14:02 GMT

I dont see an option to pull up mapping addresses by a grid? we are using the factory Calendar screen cllicking map on day view with one user. all appts on calendar are in order by date

when they go to mapp they are not in order. where else can i do this other than the calender

Re: Mapping

Method_Adam — Fri, 09 Nov 2012 17:23:36 GMT

I've tested the mapping feature for Chad. It works as it's supposed to.

Perhaps by order scheduled, do you mean the scheduled due date? You can click on the Due Date End column and it will sort the work orders by the due date. This goes for any column in the grid.
You can then click the mapping feature and it will map according to the order listed in the grid.

- Adam

Re: Mapping

Anonymous — Fri, 09 Nov 2012 16:05:49 GMT

Innovative:
Using the Default Field Service Calender Screen the mapping interface does not put the addresses in order like they are scheduled, i cannot seem to figure this out, any suggesstions

How are you calling the map? Is it from the Field Service Center > Work Order list screen? The actions here loop through the checked rows on the grid and build a list of address - from my testing this list matches the order they were in on the grid. There's an option to Optimize the route which might be happening here. I'll test the maping feature here to confirm this.

Mapping

Innovative — Thu, 08 Nov 2012 22:34:33 GMT

Using the Default Field Service Calender Screen the mapping interface does not put the addresses in order like they are scheduled, i cannot seem to figure this out, any suggesstions

also our calender speed is VERY SLOW especially after 4pmest every day