Method:Classic General Q&A

Re: BIG ISSUE: Error on Display Settings Tab Link

Blake C — Tue, 11 Dec 2012 21:43:14 GMT

No problem. Thanks for the quick response. Glad I could help with the QA.

Re: BIG ISSUE: Error on Display Settings Tab Link

Method_Paul — Tue, 11 Dec 2012 21:37:40 GMT

Dang is right. But the fault on this lies completely with us. It's an obscure problem - but it was caused by a coding decision made years ago that was proven to be a poor one.

You lit up our alerts, so we were already investigating before you posted.

Really sorry for the panic on this one.

Paul

Re: BIG ISSUE: Error on Display Settings Tab Link

Blake C — Tue, 11 Dec 2012 21:34:43 GMT

Dang Tiny Integers

Re: BIG ISSUE: Error on Display Settings Tab Link

Blake C — Tue, 11 Dec 2012 21:33:25 GMT

Hahahaha....okay. I get it.

Actually it appears my style settings are just fine so there doesn't appear to be anything wrong.

Thx

Re: BIG ISSUE: Error on Display Settings Tab Link

Method_Paul — Tue, 11 Dec 2012 21:27:44 GMT

Okay, source of the problem. The db table that holds the style information had a "tiny integer" column for the Recordid. What looks silly on our side is that the code is removing and inserting on each save, rather than an update. You must been saving so many times in there (probably using debug trace) that did what nobody has every done before: you maxed out the size of the tinyint column.

It's bad code on our side. What we did was change it to be an "integer" size, so its much bigger.

Problem, though is that we lost any custom style setting. Would you like us to restore a backup and copy and paste the style back in for you from your old settings?

Paul

Re: BIG ISSUE: Error on Display Settings Tab Link

Blake C — Tue, 11 Dec 2012 21:22:45 GMT

Heh.

I logged out, rebooted, got back in....all's good now. What gives?

Re: BIG ISSUE: Error on Display Settings Tab Link

Method_Paul — Tue, 11 Dec 2012 21:22:20 GMT

Think you are up.....still checking...

Re: BIG ISSUE: Error on Display Settings Tab Link

Method_Paul — Tue, 11 Dec 2012 21:15:30 GMT

Oh, that's YOU! :)

We're seeing issues on our end too.

One minute....

Re: BIG ISSUE: Error on Display Settings Tab Link

Blake C — Tue, 11 Dec 2012 21:13:26 GMT

Debug Tracing is stuck in the 'on' position. The screen I've been working on doesn't even load now, for some reason. WTF?

Re: BIG ISSUE: Error on Display Settings Tab Link

Blake C — Tue, 11 Dec 2012 21:09:17 GMT

When clicking 'Save Settings' on the Display settings page. I'm getting this error: "There was an unexpected error. Please contact your Method Administrator".

BIG ISSUE: Error on Display Settings Tab Link

Blake C — Tue, 11 Dec 2012 21:07:29 GMT

I'm experiencing errors when trying to save my Display settings. Specifically, I've been toggling on/off 'Enable Debug Tracing' all afternoon while adding a new feature. For some reason, now I'm getting an error when attempting to turn off debug tracing. Also, it seems my color and font settings have changed as well.

Anyone else seeing this? It just started a few minutes ago.