Method:Classic General Q&A

Re: Customer Portal won't accept login if multiple addresses with the same domain exist

Method_Ashur — Mon, 17 Dec 2012 14:28:30 GMT

That is strange, but I'm glad to know it's working now. Let me know if that changes, Happy Holidays!

- Ashur

Re: Customer Portal won't accept login if multiple addresses with the same domain exist

AutumnW — Fri, 14 Dec 2012 23:28:35 GMT

I just attempted it again and am now able to login with both contact email addresses.

Your suggestion was how I verified there were no duplicate email address in my last post.

Strange, but it seems to be working now.

Re: Customer Portal won't accept login if multiple addresses with the same domain exist

Method_Ashur — Fri, 14 Dec 2012 23:07:22 GMT

Not sure what exactly is going on here, I wasn't able to replicate this on my account. I have three contacts, but only 1 is opted out of billing yet I'm able to login with the 2 other contacts. If you exported your entire Contacts table then I would suggest doing a duplicate search in Excel for the Email column.

- Ashur

Re: Customer Portal won't accept login if multiple addresses with the same domain exist

AutumnW — Fri, 14 Dec 2012 22:50:10 GMT

There are no duplicates email addresses for this particular customer. I even exported the contact table to verify this.

I was able to login with the 1st contact's email after making the 2nd contact - Opt Out of Billing = YES.

Re: Customer Portal won't accept login if multiple addresses with the same domain exist

Method_Ashur — Fri, 14 Dec 2012 22:42:17 GMT

Hi Autumn,

This is most likely caused by a duplicate email in your contacts list. There may be one or more contacts with the same emails, which is why this message would appear.

- Ashur

Customer Portal won't accept login if multiple addresses with the same domain exist

AutumnW — Fri, 14 Dec 2012 20:47:02 GMT

This issue has never been a problem before, so hoping you can provide some insight.

CompanyA has 3 contacts listed:

john@companya.com (main contact, opt out of billing = no)

jane@companya.com (opt out of billing = no)

mike@companya.com (opt out of billing = yes)

I sent an invoice containing a link to our portal (from Method) that directed the contacts to sign in with their respective email addresses.

However, both recipients (john & jane) received the same error when attempting to login, that there were multiple instances of their email addresses. This isn't true, there is only 1 record for each contact.

I then changed the opt out of biling to YES for jane@companya.com, and was able to successfully login as john@companya.com.

So there appears to be a conflict with accessing a portal when multiple contacts with the same email domain are selected to receive billing notices.

Can you test this out & let me know if anyone else is having this problem and when it can be resolved?

Thanks!