Method:Classic General Q&A

Re: sub customer feature not working in QBO

Method_Ashur — Thu, 03 Jan 2013 20:21:36 GMT

Received clarification from our dev team. This is not an issue with Method, but a limitation with the QuickBooks API. You can create a customer and make it a sub customer during the creation process but once it's saved, the sub customer information cannot be added/changed/removed in Method. This limitation does not exist with the QuickBooks Desktop SDK however. Hope this clarifies things for you.

- Ashur

Re: sub customer feature not working in QBO

Method_Ashur — Wed, 02 Jan 2013 22:56:07 GMT

We're going to have to start a screen sharing session tomorrow. I'll reach out to you around 1:00pm EST, if you won't be available then please send me another email advising when you would be available, along with your contact number.

- Ashur

Re: sub customer feature not working in QBO

Method_Ashur — Wed, 02 Jan 2013 22:17:05 GMT

Please Email me your company account name.

Re: sub customer feature not working in QBO

John M — Wed, 02 Jan 2013 19:40:58 GMT

Full sync is working now.

I did what you did and it is still not working.When you click the save/back button you can see the check mark going away before the screen changes.

My account is open if you need to get in

Re: sub customer feature not working in QBO

John M — Wed, 02 Jan 2013 19:31:19 GMT

I did what you did and I cant do a full sync it says aborted

A Sync failed with Intuit Anywhere. An unknown error has occurred. Here's the response from Intuit that only geeks will understand: GetBaseURIFromUserRequest: Error: OAuth service is temporarily unavailable. xoauth_service_unavailable(detail One or more dependent services was down. )

Re: sub customer feature not working in QBO

Method_Ashur — Wed, 02 Jan 2013 18:52:38 GMT

Hi John,

So when you're creating a job site in Method it doesn't work? You have to manually go into QBO and enable the sub customer option? I am unable to replicate this issue. Created a sub customer in Method and performed a Full Sync, went to QBO and it shows correctly as a sub customer.

- Ashur

sub customer feature not working in QBO

John M — Wed, 02 Jan 2013 18:30:29 GMT

Greetings,

Property management co that has 4 properties. I have one customer as the office then i have 4 customers that are the job sites

For the job site customers i check the box and choose the office customer or main customer. Been doing it this way for years.

This customer is a sub-customer?

Its not saving. Is this working on your end?

Tried this on Dec and Nov versions

Thanks, John M

UPDATE: got it work but i have to go into quickbooks and check the sub customer field.