Method:Classic General Q&A

Re: Can not remove email from Customer/Contact record

Method_Adam — Tue, 16 Apr 2013 19:35:09 GMT

Nick,

Could you enable the MethodSupport user by going to Customize > Users and making sure the checkbox next to the MethodSupport user is checked. Then email me your Method account name and the user that is having the issue and I can take a look. Hopefully I can find what's going on.

Thanks,

Adam

Re: Can not remove email from Customer/Contact record

NickZeik — Tue, 16 Apr 2013 19:23:43 GMT

There are no conflicts related to this record.

Re: Can not remove email from Customer/Contact record

Method_Adam — Tue, 16 Apr 2013 19:14:41 GMT

Any conflicts under the Quickbooks tab > Resolve conflicts in Method?

- Adam

Re: Can not remove email from Customer/Contact record

NickZeik — Tue, 16 Apr 2013 19:03:45 GMT

It seems to only be this account and I can see no sync errors related to it. Also I just discovered that updating does NOT work either. It continues to revert back to the original value when you refresh.

Re: Can not remove email from Customer/Contact record

Method_Adam — Tue, 16 Apr 2013 18:34:57 GMT

Nick,

After some more testing, I was still able to delete the email from Method, even when it was required in QBO. I was able to do this both from the Edit Contact screen and the Edit Customer screen. Can you not do this? Again, any errors when you sync?

- Adam

Re: Can not remove email from Customer/Contact record

Method_Adam — Tue, 16 Apr 2013 17:36:49 GMT

Nick,

I lied. I was able to re-create this by deleting it from the contact record specifically. It seems that somehow we're making this a required field when saving the contact. I'll put in a ticket to the team to get to the bottom of this.

- Adam

Re: Can not remove email from Customer/Contact record

Method_Adam — Tue, 16 Apr 2013 17:24:41 GMT

Hi Nick,

Have haven't been able to re-create this. I've deleted a number of emails in my test account, both within Method and QBO without issue. Do you have any conflicts or errors when you sync? Does this happen with all of the contacts or just this one?

- Adam

Can not remove email from Customer/Contact record

NickZeik — Tue, 16 Apr 2013 16:58:31 GMT

Everytime we try to delete a contact's email it keeps coming back. We even deleted it in QBO and it came back again. Replacing works, but why can you not clear the email field?