Method:Classic General Q&A

Re: E-Mail Failures From Web Form

Method_Ashur — Fri, 24 May 2013 13:08:54 GMT

Hi jdcard,

From my understanding, the Outlook.com servers don't support Open Relay messaging, which is how Method sends emails on your behalf. Check out this Help Centre article for more info about Open Relay messaging. You can perform a quick search online, or call Outlook.com support, to confirm whether or not they in fact support it. Hope this helps!

- Ashur

Re: E-Mail Failures From Web Form

jdcard — Fri, 24 May 2013 03:31:30 GMT

Mystery solved: the failure notices are not sent using e-mail settings from our account, they are sent from methodintegration.com and are totally independent of any e-mail settings in our account. So, now I am back to trying to get my default e-mail settings to play nice with outlook.office365.com.

Re: E-Mail Failures From Web Form

Method_Ashur — Fri, 17 May 2013 16:02:51 GMT

Hi jdcard,

We'll need to investigate this. Please enable the MethodSupport user on your account then email me your Company Account name (not user name) and the best number to reach you on. To enable MethodSupport go to Customize > Users > scroll down to the bottom of the screen and ensure there's a checkmark in the Active box for the MethodSupport user.

- Ashur

E-Mail Failures From Web Form

jdcard — Thu, 16 May 2013 04:58:29 GMT

We are using a web form to create new Case records. The configuration of the web form specifies that e-mail notification should go to a certain address (we'll say "support@ourcompany.com").

The form is submitted, the client's browser redirects to the specified thank-you URL, and a new Case record is created in the database. But we do not receive the expected notification message at support@ourcompany.com; instead, about 40 minutes later we receive this:

"Email Send Failure Alert | The following email failed to send. Method has tried to send this email via your specified mail server a total of 5 times, approximately 5 minutes apart, before giving up. | Response from Mail Server: The operation has timed out."

Now the bizarre thing: the failure message is received within seconds of the time it was sent (as most e-mail is). The original notification repeatedly times out, but the failure notice works. Both messages are using the default e-mail address configured in Method, both are sent with the same From address (support@ourcompany.com) and the same To address (support@ourcompany.com). Why does the original notification fail, but the failure notice doesn't?