Method:Classic General Q&A

Re: Error on Import Screen

Method_Ashur — Mon, 10 Jun 2013 13:22:36 GMT

Not sure why this keeps happening to you, I'm unable to replicate this behaviour. Are you able to recreate this error? Is there a pattern to it?

I'm guessing it's cleared now but if it happens again then we can reset it for you.

- Ashur

Re: Error on Import Screen

d.vanbaale — Fri, 07 Jun 2013 22:12:12 GMT

Getting ERROR:Login Failed: If you have attempted to log in several times, please wait 10 Minutes before trying again. on import screen again is there any way to reset?

Re: Error on Import Screen

Method_Ashur — Fri, 07 Jun 2013 20:53:33 GMT

Hi d.vanbaale,

We've seen this happen in the past when users attempted importing a large amount of records in one go. This is something we're currently working on optimizing, so if you're encountering any problems in the meantime you should import in smaller chunks, e.g. four files of 4000 records and one file of 2000 records.

d.vanbaale:
At this point the import table is fairly messed up and should be reimported.

Can you clarify what you mean by this? What exactly is messed up and can you provide an example? The records that did get imported should have the correct values in the fields assigned as per Step 2:Prepare Data of the import process.

- Ashur

Re: Error on Import Screen

d.vanbaale — Fri, 07 Jun 2013 20:11:06 GMT

Hi Ashur. I tried to finish the import. Some of the records imported but the majority did not. I recieved a message that is now gone that said that the user did not have permissions to perform the import. The user I am using is the administrator user and in the beginning of the import majority records did start import. It appears that the records began to timeout about 30% through the import. There were roughly 18000 records to importwith the file size of about 3 MB. As a stated the import began to work correctly and then failed around 30% to the process. I didn't received the fix screen which I then proceeded to try to finish the import and the fix screen returned the following error. At this point the import table is fairly messed up and should be reimported. Can I run a SQL script to delete the contents of the table and restart the import? What would you suggest?

Server Error in '/MethodImpex' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

Re: Error on Import Screen

Method_Ashur — Fri, 07 Jun 2013 15:00:50 GMT

Glad to hear. That didn't make sense to me either but I was happy it got the problem resolved for them.

- Ashur

Re: Error on Import Screen

d.vanbaale — Fri, 07 Jun 2013 14:25:34 GMT

It is cleared up this morning. It took the night for it to clear. I had it happen on an import once before about 3 months ago. It happens when you abort an import.

Being a web/server side application, restarting the router on the browser side doesn't make sense. I tried a different browser so it isn't browser cache. I suspect the error that suspends the table list on the server side isn't resetting correctly.

Re: Error on Import Screen

Method_Ashur — Fri, 07 Jun 2013 13:26:02 GMT

Hi d.vanbaale,

Is this still happening today? If so, try clearing your browser history/cache or use a different machine. I've seen this happen once before which was caused by a strange network caching issue at a users work place. They ended up restarting their router and that resolved the problem.

- Ashur

Error on Import Screen

d.vanbaale — Fri, 07 Jun 2013 04:28:45 GMT

I have the following message on my import screen. It says 10 minutes but has been there for over an 3 hours.

ERROR:Login Failed: If you have attempted to log in several times, please wait 10 Minutes before trying again.