http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/18464.aspxTue, 30 Jul 2013 14:26:09 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:18464Anonymous0http://forums.method.me/cs/forums/thread/18464.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=18464<p><span style="overflow:hidden;"></span>Hi JWarren,</p> <p><span id="mce_94_start" style="overflow:hidden;"><span id="mce_95_start" style="overflow:hidden;"><span id="mce_102_start" style="overflow:hidden;"><span id="mce_103_start" style="overflow:hidden;"><span id="mce_106_start" style="overflow:hidden;"><span id="mce_107_start" style="overflow:hidden;"></span></span></span></span></span></span>Unfortunately ther<span id="mce_96_start" style="overflow:hidden;"><span id="mce_97_start" style="overflow:hidden;"></span></span>e is no way to <span id="mce_98_start" style="overflow:hidden;"><span id="mce_99_start" style="overflow:hidden;"></span></span>create a Global Case within Method, <span id="mce_82_start" style="overflow:hidden;"></span>a<span id="mce_81_start" style="overflow:hidden;"></span> c<span id="mce_100_start" style="overflow:hidden;"><span id="mce_101_start" style="overflow:hidden;"></span></span>ase can only be related to one cust<span id="mce_5_start" style="overflow:hidden;"></span><span id="mce_6_start" style="overflow:hidden;"><span id="mce_7_start" style="overflow:hidden;"></span></span>om<span id="mce_3_start" style="overflow:hidden;"></span><span id="mce_4_start" style="overflow:hidden;"></span>er/<span id="mce_86_start" style="overflow:hidden;"><span id="mce_87_start" style="overflow:hidden;"></span></span>contact<span id="mce_4_end" style="overflow:hidden;"><span id="mce_6_end" style="overflow:hidden;"><span id="mce_7_end" style="overflow:hidden;"></span></span></span>.<span id="mce_88_start" style="overflow:hidden;"><span id="mce_89_start" style="overflow:hidden;"></span></span>&nbsp; You could <span id="mce_108_start" style="overflow:hidden;"><span id="mce_109_start" style="overflow:hidden;"></span></span>ho<span id="mce_90_start" style="overflow:hidden;"><span id="mce_91_start" style="overflow:hidden;"></span></span><span id="mce_104_start" style="overflow:hidden;"><span id="mce_105_start" style="overflow:hidden;"></span></span>w<span id="mce_10_start" style="overflow:hidden;"><span id="mce_11_start" style="overflow:hidden;"></span></span>ever try adding a s<span id="mce_92_start" style="overflow:hidden;"><span id="mce_93_start" style="overflow:hidden;"></span></span>pecific &quot;<i>Tag</i>&quot; to ea<span id="mce_12_start" style="overflow:hidden;"><span id="mce_13_start" style="overflow:hidden;"></span></span>ch of these customers when they contact you regarding the system being down.&nbsp; From here you can go to the&nbsp;<b>Campaigns</b>&nbsp;Tab, then&nbsp;<b>ListBuilder</b>&nbsp;T<span id="mce_84_start" style="overflow:hidden;"><span id="mce_85_start" style="overflow:hidden;"></span></span>ab<span id="mce_8_start" style="overflow:hidden;"><span id="mce_9_start" style="overflow:hidden;"></span></span> Link.&nbsp; Using ListBuilder will allo<span id="mce_110_start" style="overflow:hidden;"><span id="mce_111_start" style="overflow:hidden;"></span></span>w you to make a list o<span id="mce_112_start" style="overflow:hidden;"><span id="mce_113_start" style="overflow:hidden;"></span></span>f all your users and filter through the tags you have set.&nbsp; This allows you to create a list that you c<span id="mce_35_start" style="overflow:hidden;"><span id="mce_36_start" style="overflow:hidden;"></span></span>an work off, you can<span id="mce_118_start" style="overflow:hidden;"><span id="mce_119_start" style="overflow:hidden;"></span></span> also send out a mass email from here targeting these<span id="mce_90_end" style="overflow:hidden;"><span id="mce_91_end" style="overflow:hidden;"></span></span> Custom<span id="mce_104_end" style="overflow:hidden;"><span id="mce_105_end" style="overflow:hidden;"></span></span>ers that called in during the down time.&nbsp; I have provided a link&nbsp;<a href="http://www.methodintegration.com/method/kb.aspx?folder=methodcrm&amp;article=List-Builder&amp;id=211" target="_blank">here</a>, which<span id="mce_114_start" style="overflow:hidden;"><span id="mce_115_start" style="overflow:hidden;"></span></span> explains how to setup<span id="mce_118_end" style="overflow:hidden;"><span id="mce_119_end" style="overflow:hidden;"></span></span> List<span id="mce_114_end" style="overflow:hidden;"><span id="mce_115_end" style="overflow:hidden;"></span></span>build<span id="mce_117_start" style="overflow:hidden;"></span><span id="mce_116_start" style="overflow:hidden;"></span>er if <span id="mce_46_start" style="overflow:hidden;"><span id="mce_47_start" style="overflow:hidden;"></span></span><span id="mce_48_start" style="overflow:hidden;"><span id="mce_49_start" style="overflow:hidden;"></span></span>this does turn<span id="mce_116_end" style="overflow:hidden;"></span> out to be an op<span id="mce_121_start" style="overflow:hidden;"></span><span id="mce_120_start" style="overflow:hidden;"></span>tion for you.<span id="mce_2_start" style="overflow:hidden;"><span id="mce_14_start" style="overflow:hidden;"><span id="mce_88_end" style="overflow:hidden;"><span id="mce_89_end" style="overflow:hidden;"><span id="mce_106_end" style="overflow:hidden;"><span id="mce_120_end" style="overflow:hidden;"><span id="mce_122_start" style="overflow:hidden;"></span></span></span></span></span></span></span></p> <p><span id="mce_112_end" style="overflow:hidden;"><span id="mce_113_end" style="overflow:hidden;"></span></span><span id="mce_110_end" style="overflow:hidden;"><span id="mce_111_end" style="overflow:hidden;"></span></span><span id="mce_108_end" style="overflow:hidden;"><span id="mce_109_end" style="overflow:hidden;"></span></span><span id="mce_102_end" style="overflow:hidden;"></span><span id="mce_92_end" style="overflow:hidden;"><span id="mce_93_end" style="overflow:hidden;"></span></span><span id="mce_84_end" style="overflow:hidden;"><span id="mce_85_end" style="overflow:hidden;"></span></span><span id="mce_14_end" style="overflow:hidden;"></span><span id="mce_10_end" style="overflow:hidden;"><span id="mce_22_start" style="overflow:hidden;"><span id="mce_38_start" style="overflow:hidden;"><span id="mce_44_start" style="overflow:hidden;"><span id="mce_45_start" style="overflow:hidden;"><span id="mce_63_start" style="overflow:hidden;"><span id="mce_64_start" style="overflow:hidden;"><span id="mce_83_start" style="overflow:hidden;"></span><span id="mce_65_start" style="overflow:hidden;"></span></span></span></span></span></span><span id="mce_23_start" style="overflow:hidden;"><span id="mce_86_end" style="overflow:hidden;"><span id="mce_87_end" style="overflow:hidden;"><span id="mce_94_end" style="overflow:hidden;"></span></span></span></span></span>For <span id="mce_24_start" style="overflow:hidden;"><span id="mce_32_start" style="overflow:hidden;"></span></span><span id="mce_33_start" style="overflow:hidden;"><span id="mce_34_start" style="overflow:hidden;"></span></span>informat<span id="mce_42_start" style="overflow:hidden;"><span id="mce_43_start" style="overflow:hidden;"></span></span>ion on worki<span id="mce_42_end" style="overflow:hidden;"><span id="mce_43_end" style="overflow:hidden;"></span></span>ng with <span id="mce_28_start" style="overflow:hidden;"></span><em>T<span id="mce_29_start" style="overflow:hidden;"></span>a<span id="mce_27_start" style="overflow:hidden;"><span id="mce_28_end" style="overflow:hidden;"></span></span>gs</em><span id="mce_29_end" style="overflow:hidden;"><span id="mce_52_start" style="overflow:hidden;"></span></span> in Method, <span id="mce_53_start" style="overflow:hidden;"><span id="mce_54_start" style="overflow:hidden;"></span></span>you can check <span id="mce_55_start" style="overflow:hidden;"><span id="mce_76_start" style="overflow:hidden;"></span><a href="http://www.methodintegration.com/method/kb.aspx?folder=methodcrm&amp;article=Tags&amp;id=254"><span id="mce_57_start" style="overflow:hidden;"></span><span id="mce_60_start" style="overflow:hidden;"></span><span id="mce_66_start" style="overflow:hidden;"></span><span id="mce_68_start" style="overflow:hidden;"></span>th<span id="mce_59_start" style="overflow:hidden;"><span id="mce_60_end" style="overflow:hidden;"></span></span>i<span id="mce_56_start" style="overflow:hidden;"><span id="mce_57_end" style="overflow:hidden;"><span id="mce_61_start" style="overflow:hidden;"></span></span></span><span id="mce_62_start" style="overflow:hidden;"></span>s<span id="mce_62_end" style="overflow:hidden;"><span id="mce_66_end" style="overflow:hidden;"></span></span></a></span><a href="http://www.methodintegration.com/method/kb.aspx?folder=methodcrm&amp;article=Tags&amp;id=254">&nbsp;H<span id="mce_50_start" style="overflow:hidden;"><span id="mce_51_start" style="overflow:hidden;"></span></span>elp <span id="mce_75_start" style="overflow:hidden;"></span>Center Article</a><span id="mce_24_end" style="overflow:hidden;"><a href="http://www.methodintegration.com/method/kb.aspx?folder=methodcrm&amp;article=Tags&amp;id=254"><span id="mce_76_end" style="overflow:hidden;"></span></a><a href="http://www.methodintegration.com/method/kb.aspx?folder=methodcrm&amp;article=Tags&amp;id=254"></a></span>.<span id="mce_11_end" style="overflow:hidden;"><span id="mce_35_end" style="overflow:hidden;"><span id="mce_36_end" style="overflow:hidden;"><span id="mce_37_start" style="overflow:hidden;"><span id="mce_100_end" style="overflow:hidden;"><span id="mce_101_end" style="overflow:hidden;"></span></span></span></span></span></span></span></p> <p><span id="mce_64_end" style="overflow:hidden;"><span id="mce_65_end" style="overflow:hidden;"></span></span><span id="mce_63_end" style="overflow:hidden;"></span><span id="mce_33_end" style="overflow:hidden;"><span id="mce_58_start" style="overflow:hidden;"></span><span id="mce_34_end" style="overflow:hidden;"></span></span><span id="mce_22_end" style="overflow:hidden;"><span id="mce_25_start" style="overflow:hidden;"><span id="mce_26_start" style="overflow:hidden;"></span></span><span id="mce_23_end" style="overflow:hidden;"><span id="mce_26_end" style="overflow:hidden;"></span></span></span><span id="mce_10_end" style="overflow:hidden;"><span id="mce_11_end" style="overflow:hidden;"></span></span>-Ben<span id="mce_12_end" style="overflow:hidden;"><span id="mce_13_end" style="overflow:hidden;"><span id="mce_44_end" style="overflow:hidden;"><span id="mce_46_end" style="overflow:hidden;"><span id="mce_47_end" style="overflow:hidden;"><span id="mce_50_end" style="overflow:hidden;"><span id="mce_51_end" style="overflow:hidden;"><span id="mce_96_end" style="overflow:hidden;"><span id="mce_97_end" style="overflow:hidden;"></span></span></span></span></span></span></span></span></span></p> <p><span id="mce_98_end" style="overflow:hidden;"><span id="mce_99_end" style="overflow:hidden;"></span></span><span id="mce_8_end" style="overflow:hidden;"><span id="mce_9_end" style="overflow:hidden;"><span id="mce_31_start" style="overflow:hidden;"><span id="mce_41_start" style="overflow:hidden;"><span id="mce_48_end" style="overflow:hidden;"><span id="mce_49_end" style="overflow:hidden;"><span id="mce_67_start" style="overflow:hidden;"><span id="mce_72_start" style="overflow:hidden;"><span id="mce_74_start" style="overflow:hidden;"></span></span></span></span></span></span></span></span></span><span id="mce_0_start" style="overflow:hidden;"></span></p>http://forums.method.me/cs/forums/thread/18444.aspxMon, 29 Jul 2013 14:29:04 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:18444jwarren0http://forums.method.me/cs/forums/thread/18444.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=18444<p>Support,</p> <p></p> <p>Is there a way to relate an activity to a &quot;Global Case&quot;. In other words if I have a system that is down and it is effecting multiple customers. When multiple customers email/phone in for support it would be nice to create an activity and instead of typing the details of the issue repetitivly, just to realte to a Global Case ot case that is not specifically assigned to a customer. Thoughts?</p>