Portal payment email

Method_Adam — Tue, 13 Aug 2013 13:56:11 GMT

This question came in from Paul:

Wondering if you could help answer this. Everytime someone pays their bill online, my boss gets an email. I've tried going to all of the settings to change it to me instead of her but I can't find it.

Hi Paul,

The actions on the screen look for an email in the BCC section of the template. If this field is blank, it will place the portal admin's email into this field prior to sending the email. My guess is that this field is blank, and as a result, the portal admin is getting BCC'd.

To change this, you can edit the template (Payment Notificiation I believe), and put another email into the BCC section and save it. It should then send an email to that email address.

Another option would be to change the Portal Admin. If you go to Customize > Portals and edit your portal, you can select which Method user is the Portal Admin for that portal. It should look like this:

Hope this helps.

- Adam

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Portal payment email