http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/18641.aspxWed, 21 Aug 2013 14:57:35 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:18641Anonymous0http://forums.method.me/cs/forums/thread/18641.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=18641<p><span id="mce_0_start" style="overflow:hidden;">Hi A<span id="mce_1_start" style="overflow:hidden;"><span id="mce_2_start" style="overflow:hidden;"></span></span>ndrew,</span></p> <p><span id="mce_0_start" style="overflow:hidden;"></span><span id="mce_17_start" style="overflow:hidden;"><span id="mce_94_start" style="overflow:hidden;"><span id="mce_96_start" style="overflow:hidden;"><span id="mce_97_start" style="overflow:hidden;"></span></span><span id="mce_95_start" style="overflow:hidden;"></span></span><span id="mce_18_start" style="overflow:hidden;"></span></span>This <span id="mce_5_start" style="overflow:hidden;"><span id="mce_6_start" style="overflow:hidden;"></span></span>is<span id="mce_4_start" style="overflow:hidden;"></span><span id="mce_3_start" style="overflow:hidden;"></span> difficult<span id="mce_34_start" style="overflow:hidden;"><span id="mce_35_start" style="overflow:hidden;"><span id="mce_36_start" style="overflow:hidden;"><span id="mce_37_start" style="overflow:hidden;"></span></span></span></span> to answ<span id="mce_77_start" style="overflow:hidden;"><span id="mce_78_start" style="overflow:hidden;"></span></span>er <span id="mce_79_start" style="overflow:hidden;"><span id="mce_80_start" style="overflow:hidden;"><span id="mce_81_start" style="overflow:hidden;"><span id="mce_82_start" style="overflow:hidden;"></span></span></span></span>without k<span id="mce_38_start" style="overflow:hidden;"><span id="mce_39_start" style="overflow:hidden;"><span id="mce_40_start" style="overflow:hidden;"><span id="mce_41_start" style="overflow:hidden;"></span></span></span></span>nowing your setup<span id="mce_23_start" style="overflow:hidden;"></span>. &nbsp;Can you first confirm the time zone your computer is set to, this might have <span id="mce_0_start" style="overflow:hidden;">something&nbsp;<span id="mce_2_start" style="overflow:hidden;"></span></span>t<span id="mce_1_start" style="overflow:hidden;"></span>o do with that. &nbsp;<span id="mce_25_start" style="overflow:hidden;"></span>Do you have access to another Windows Computer that you can see if you h<span id="mce_15_start" style="overflow:hidden;"><span id="mce_16_start" style="overflow:hidden;"></span></span><span id="mce_28_start" style="overflow:hidden;"><span id="mce_29_start" style="overflow:hidden;"></span></span><span id="mce_30_start" style="overflow:hidden;"><span id="mce_31_start" style="overflow:hidden;"></span></span>av<span id="mce_7_start" style="overflow:hidden;"><span id="mce_8_start" style="overflow:hidden;"></span></span>e t<span id="mce_26_start" style="overflow:hidden;"><span id="mce_27_start" style="overflow:hidden;"></span></span>he<span id="mce_32_start" style="overflow:hidden;"><span id="mce_33_start" style="overflow:hidden;"></span></span> same<span id="mce_75_start" style="overflow:hidden;"><span id="mce_76_start" style="overflow:hidden;"></span></span> issue i<span id="mce_83_start" style="overflow:hidden;"><span id="mce_84_start" style="overflow:hidden;"><span id="mce_85_start" style="overflow:hidden;"><span id="mce_86_start" style="overflow:hidden;"></span></span></span></span>n Report Designer<span id="mce_87_start" style="overflow:hidden;"><span id="mce_88_start" style="overflow:hidden;"></span></span>?<span id="mce_43_start" style="overflow:hidden;"></span><span id="mce_42_start" style="overflow:hidden;"></span></p> <p><span id="mce_54_start" style="overflow:hidden;"><span id="mce_55_start" style="overflow:hidden;"><span id="mce_68_start" style="overflow:hidden;"><span id="mce_69_start" style="overflow:hidden;"><span id="mce_70_start" style="overflow:hidden;"><span id="mce_71_start" style="overflow:hidden;"></span></span></span></span></span></span>If<span id="mce_3_start" style="overflow:hidden;">&nbsp;</span><span id="mce_4_end" style="overflow:hidden;"></span>the first&nbsp;suggestion <span id="mce_49_start" style="overflow:hidden;"></span>above<span id="mce_52_start" style="overflow:hidden;"></span>&nbsp;doesn&#39;t h<span id="mce_50_start" style="overflow:hidden;"><span id="mce_51_start" style="overflow:hidden;"></span></span>elp wi<span id="mce_10_start" style="overflow:hidden;"></span><span id="mce_9_start" style="overflow:hidden;"></span>th <span id="mce_1_end" style="overflow:hidden;"><span id="mce_2_end" style="overflow:hidden;"></span></span>this error, or you don&#39;t have access to another computer,<span id="mce_44_start" style="overflow:hidden;"></span> w<span id="mce_13_start" style="overflow:hidden;"><span id="mce_14_start" style="overflow:hidden;"></span></span>ould you be able turn on <span id="mce_56_start" style="overflow:hidden;"></span><em>Method Support<span id="mce_56_end" style="overflow:hidden;"></span></em> on your account so we could have a look? &nbsp;This can be done by going to <span id="mce_59_start" style="overflow:hidden;"></span><strong>Customize-&gt;</strong><span id="mce_3_end" style="overflow:hidden;"><span id="mce_5_end" style="overflow:hidden;"><span id="mce_6_end" style="overflow:hidden;"><span id="mce_7_end" style="overflow:hidden;"><span id="mce_8_end" style="overflow:hidden;"><span id="mce_9_end" style="overflow:hidden;"><span id="mce_11_start" style="overflow:hidden;"><strong>Users<span id="mce_59_end" style="overflow:hidden;"></span></strong>, then go to the &quot;<span id="mce_62_start" style="overflow:hidden;"></span><em>Edit an Exisiting User<span id="mce_62_end" style="overflow:hidden;"></span></em>&quot; Section, and make sure there is a checkmark<span id="mce_30_end" style="overflow:hidden;"><span id="mce_31_end" style="overflow:hidden;"></span></span> in the Active Column for <span id="mce_65_start" style="overflow:hidden;"></span><em>MethodSupport.</em><span id="mce_13_end" style="overflow:hidden;"><span id="mce_14_end" style="overflow:hidden;"><span id="mce_15_end" style="overflow:hidden;"><span id="mce_16_end" style="overflow:hidden;"><span id="mce_17_end" style="overflow:hidden;"><span id="mce_18_end" style="overflow:hidden;"><span id="mce_19_end" style="overflow:hidden;"><span id="mce_20_end" style="overflow:hidden;"><em><span id="mce_65_end" style="overflow:hidden;"></span></em> <span id="mce_42_end" style="overflow:hidden;"></span>&nbsp;I would also need to know your<span id="mce_72_start" style="overflow:hidden;"></span><strong><span id="mce_74_start" style="overflow:hidden;"></span> Company Account <span id="mce_72_end" style="overflow:hidden;">N</span>ame<span id="mce_74_end" style="overflow:hidden;"></span></strong> that you use when you login, you can send me an email with this information, either through the Forums or in the address in my signature.<span id="mce_21_end" style="overflow:hidden;"><span id="mce_22_end" style="overflow:hidden;"><span id="mce_24_start" style="overflow:hidden;"><span id="mce_26_end" style="overflow:hidden;"><span id="mce_27_end" style="overflow:hidden;"><span id="mce_28_end" style="overflow:hidden;"><span id="mce_29_end" style="overflow:hidden;"><span id="mce_32_end" style="overflow:hidden;"><span id="mce_33_end" style="overflow:hidden;"><span id="mce_34_end" style="overflow:hidden;"><span id="mce_35_end" style="overflow:hidden;"><span id="mce_36_end" style="overflow:hidden;"><span id="mce_37_end" style="overflow:hidden;"><span id="mce_38_end" style="overflow:hidden;"><span id="mce_39_end" style="overflow:hidden;"><span id="mce_40_end" style="overflow:hidden;"><span id="mce_41_end" style="overflow:hidden;"><span id="mce_45_start" style="overflow:hidden;"><span id="mce_46_start" style="overflow:hidden;"><span id="mce_50_end" style="overflow:hidden;"><span id="mce_51_end" style="overflow:hidden;"><span id="mce_53_start" style="overflow:hidden;"><span id="mce_54_end" style="overflow:hidden;"><span id="mce_58_start" style="overflow:hidden;"><span id="mce_61_start" style="overflow:hidden;"><span id="mce_64_start" style="overflow:hidden;"><span id="mce_67_start" style="overflow:hidden;"><span id="mce_68_end" style="overflow:hidden;"><span id="mce_70_end" style="overflow:hidden;"><span id="mce_71_end" style="overflow:hidden;"><span id="mce_75_end" style="overflow:hidden;"><span id="mce_76_end" style="overflow:hidden;"><span id="mce_77_end" style="overflow:hidden;"><span id="mce_78_end" style="overflow:hidden;"><span id="mce_79_end" style="overflow:hidden;"><span id="mce_80_end" style="overflow:hidden;"><span id="mce_81_end" style="overflow:hidden;"><span id="mce_82_end" style="overflow:hidden;"><span id="mce_83_end" style="overflow:hidden;"><span id="mce_84_end" style="overflow:hidden;"><span id="mce_85_end" style="overflow:hidden;"><span id="mce_86_end" style="overflow:hidden;"><span id="mce_87_end" style="overflow:hidden;"><span id="mce_88_end" style="overflow:hidden;"><span id="mce_89_start" style="overflow:hidden;"><span id="mce_90_start" style="overflow:hidden;"><span id="mce_92_start" style="overflow:hidden;"> &nbsp;Please include the time zone your computer is set to in the email, for testing purposes.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p><span id="mce_96_end" style="overflow:hidden;"></span><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span id="mce_91_start" style="overflow:hidden;"></span>-Ben<span id="mce_93_start" style="overflow:hidden;"><span id="mce_94_end" style="overflow:hidden;"><span id="mce_95_end" style="overflow:hidden;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p>http://forums.method.me/cs/forums/thread/18639.aspxWed, 21 Aug 2013 12:14:16 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:18639andy0http://forums.method.me/cs/forums/thread/18639.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=18639<p>We&#39;re getting an error trying t<span id="mce_0_start" style="overflow:hidden;">o</span> open a report in report designer<span id="mce_1_start" style="overflow:hidden;">.</span></p> <p>&quot;The report failed to be created&quot;</p> <p>&quot;Unknown time zone.&quot;</p> <p>Thanks.</p>