Method:Classic General Q&A

Re: Orphaned Contact

Method_Greg — Fri, 17 Jan 2014 17:42:39 GMT

Mike gave a call into the Support line and we are working with him offline. If there is a solution we find is beneficial to the community, we will post it here.

Re: Orphaned Contact

MikeB — Fri, 17 Jan 2014 17:12:57 GMT

I've tried to upload things like "No email" and "None" into the email field for the particular orphaned contact, but all that does is create MORE orphaned contacts with no identifying information whatsoever. No entity, no name, nothing.

Please help - this is an annoying issue that I feel has a simple solution that I'm missing.

Deleting a contact should not be this difficult.

Thanks

Re: Orphaned Contact

MikeB — Fri, 17 Jan 2014 16:45:00 GMT

The contact does have a value in the Entity field: eg. 1234, however, when I export the Entity table Record ID 1234 is not in it.

So...how do I get rid of this contact?

Thanks

Orphaned Contact

MikeB — Fri, 17 Jan 2014 16:40:03 GMT

I have a dummy contact that I need to delete (or at least delete the email associated with it). When I try to delete the email address using the stock CRM_CustomerList screen, I get a notice that says "FullName is a required field and is currently blank". When I try to delete it entirely I get a message that this is the main QB contact and that I can't delete it. I can't find it anywhere in QB.

When I export the Contacts table, I see the entry and its record ID, and yes, there is no entry in the Entity, Fullname, CustomerType, etc. fields. The only important primary field that is really populated is "Name".

Now, I know I can't just insert an entry in the "FullName" column and then re-import, so how do I fix this? I also tried to enter something in the "Entity" field and import and I got the message that it "could not be found as a possible value to insert"

How do I get rid of this?!?