http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/21130.aspxMon, 03 Mar 2014 13:54:58 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:21130Anonymous0http://forums.method.me/cs/forums/thread/21130.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=21130<p>Hi vsrnt, Unfortunately there isn&#39;t really a way to do this stock, because that would require integration of your email clients emails with Method, which isn&#39;t doable. The best approach I can think of to accomplish this would be to have google gadget installed, then through the gadget manually create a case for every new support email. That&#39;s typically what we do here at Method. It&#39;s probably possibly to build some implementation of that using our Method API, but that&#39;s a higher level of development.<span id="mce_0_start" style="overflow:hidden;"></span></p> <p><span style="overflow:hidden;"><br /></span></p> <p><span style="overflow:hidden;">Alternatively, you can have customers <span id="mce_1_start" style="overflow:hidden;">submit support tickets through the customer portal<span id="mce_2_start" style="overflow:hidden;">, as that is what it was built to achieve.</span></span></span></p>http://forums.method.me/cs/forums/thread/21128.aspxSun, 02 Mar 2014 05:18:36 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:21128vsrnt0http://forums.method.me/cs/forums/thread/21128.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=21128<p><span id="mce_0_start" style="overflow:hidden;"><span id="mce_5_start" style="overflow:hidden;"><span id="mce_7_start" style="overflow:hidden;"><span id="mce_6_start" style="overflow:hidden;"></span><span id="mce_0_start" style="overflow:hidden;"></span></span></span></span>I am new to Method (in trial). I want my customers to be able to <span id="mce_2_start" style="overflow:hidden;">send</span>&nbsp;an email to support@<span id="mce_3_start" style="overflow:hidden;"><span id="mce_4_start" style="overflow:hidden;"></span>my<span id="mce_9_start" style="overflow:hidden;">c</span></span>ompany.com<span id="mce_4_start" style="overflow:hidden;"> <span id="mce_3_start" style="overflow:hidden;"></span><span id="mce_5_start" style="overflow:hidden;"></span>and&nbsp;have it create a new support<span id="mce_5_end" style="overflow:hidden;"><span id="mce_6_end" style="overflow:hidden;"><span id="mce_7_end" style="overflow:hidden;"><span id="mce_8_start" style="overflow:hidden;"> ticket. Do<span id="mce_11_start" style="overflow:hidden;">es</span>&nbsp;this CRM do that?</span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><br /></span></span></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;">Thanks in advnace</span></span></span></span></span></p>