Re: Triggered Text Change

Method_Valbon — Mon, 26 Apr 2010 14:18:30 GMT

Greg,

Can you please let me know if this is still an issue for you?

Re: Triggered Text Change

Method_Valbon — Thu, 04 Mar 2010 19:39:51 GMT

HI,

Let me do some similar testing with the ‘Call Another Action Set’ and see if I can replicate the issue on one of my accounts. I will keep you posted. Thanks for all the details.

Triggered Text Change

Wavetec — Thu, 04 Mar 2010 01:50:34 GMT

I have a screen that has a Dropdown of our CUSTOMER list. In the Action area of this text box I have added under "TEXT CHANGED" some Retrieve from Table" commands to auto populate the address, city, st, zip boxes on the screen. This works fine. I pick a customer and it pulls the address info from the Customer Table.

I have a "CALL #" dropdown also on this screen that refers to a Support Call. I use the call # to Populate the information for the CUSTOMER DROPDOWN, by pulling the information from the SUPPORT CALL table. Again this works fine. I pick a CALL # from the dropdown and it populates the call date and customer name into their appropriate text boxes on the screen.

Now here's the issue. I added an action (Call another action set) to the CALL # dropdown to "TRIGGER A TEXT CHANGE" on the CUSTOMER NAME dropdown. It is last in the list of actions (after the CUSTOMER NAME is pulled). It doesn't seem to work. I get the cust. Name but no address info the first time. If I click on a different CALL # I get a new customer name and I get address info but it is the address info for the last customer, like it's one behind or something.

The Result I would like is to pick a CALL # and have it populate the Customer Name and then trigger the customer name box to populate the address info. I have done this on other screens and it works just fine.

I have checked everything and nothing looks out of place. I even added a "SHOW MESSAGE" to the action secquence on the Customer Name box and it pops up after I pull down a CALL # but it doesn't continue down the list and populate the address info, unless I manually go to the customer name box and choose the customer again then it populates everything, so I know it works.

It's very weird... any thoughts?

thanks,

Wavetec

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Re: Triggered Text Change

Re: Triggered Text Change

Triggered Text Change