Method:Classic General Q&A

Re: Initial Setup with Partner Host Headache

scottpm — Tue, 19 Aug 2014 18:59:28 GMT

Audisho, thank you and it appears it's working. That said partnering with the hosts should mean the setup is smooth as I assumed all of these processes were worked out and the partner host appears to be unaware of the requirement. I did provide our rep the correct, direct number yesterday and again today but it looks like you called the automated line.

This appears to be a far better service than other offerings - I think identifying the form of client at signup would help avoid the issue as apparently all clients hosted in a similar way need this modification.

Thanks

Re: Initial Setup with Partner Host Headache

Method_Audisho — Tue, 19 Aug 2014 18:48:49 GMT

Hi Scott,

I tried calling you but it went to voicemail so I left you a message. In order for Right Networks to sync properly with Method, we need to turn on roaming for your account, which I did for you when I left you the voicemail. The reason for this is that every time you login to RN, Method identifies this as a different computer. For security purposes, Method only allows you to sync with one computer at a time. Therefore, we created the roaming option so that Method is compatible with RN. You can read more about this in our Help Center here. I apologise that you are unhappy with you experience so far but we ask that in the future you please leave us a message and you will be contacted as soon as one of our Support Specialists is available.

Audisho

Initial Setup with Partner Integration

scottpm — Tue, 19 Aug 2014 18:35:58 GMT

As partners...you really should work this out with the two that are on the list because this hasn't been smooth with the partner host not aware of the added step on your end with setting up roaming. I'm not really able to find any documentation on it although I do recall seeing it at one point so I had nothing to show them.

Overall it seems like a nice product but the support process so far is cumbersome and unimpressive. I went with a partner host to avoid this exact issue. I realize most are probably not using a similar setup but in the event that we are, and paying Method an extra fee per month to the host for the integration...it should be smoother and in sync.