Method:Classic General Q&A

Re: Temporary Workaround Information

Method_Greg — Thu, 25 Sep 2014 21:58:28 GMT

Hello John,

The workaround site should be working. Try clearing your cache on the browser you are using. The developers are still working with Rackspace to resolve the issue.

Greg

Re: Temporary Workaround Information

John M — Thu, 25 Sep 2014 21:49:06 GMT

Greetings,

As of 2:45 PM PST the work around is not working but the mobile sign in is working great.

John M

Re: Temporary Workaround Information

v.cameron — Thu, 25 Sep 2014 19:18:33 GMT

Also worth noting that

Sync with QBD and QBO
information exchange with the API
Customer Portals
Email notifications from Method

are severly impacted to non-fuctional. We know you guys are working hard!! Just FYI - this goes beyond being able to log into Method or not.

Temporary Workaround Information

Method_Greg — Thu, 25 Sep 2014 18:48:26 GMT

Hello Method Customers,

Method is experiencing connectivity issues with our servers, which we are working to resolve; however, we do not have an ETA on a resolution at the moment. In the meantime, we recommend logging into the following workaround link to continue working within Method:CRM.

https://workaround.methodintegration.com/Method/Login.aspx

Logging into and working in this version of Method:CRM will work for:

basic updates to all data including opportunities, cases, contact information, etc.
basic customizations (e.g. custom fields, tables, screens)

What doesn’t work:

advanced customizations and reports
performance updates or fixes we’ve applied to Method:CRM after October 2013

Working in this temporary solution brings you back to the October 2013 version of Method:CRM, which sits on dedicated servers that aren’t affected by the current service disruption. Please note that when you first log in, screens will need to be generated — so please don’t be alarmed if the system spends a few moments doing this.

Please remember to follow @MethodCRM so that you get the status updates as quickly as possible.

Again, we apologize for this. We are working super hard to fix things as quickly as we can. We’ll explain what happened once we know.

Thank you for your patience!

The Method Team