UPDATE: Progress and what to expect in the next 24 hours

Method_Carrie — Thu, 25 Sep 2014 22:41:08 GMT

Customers,

We know today has been a tough one, and we’re so sorry it has disrupted your ability to get your work done and run your business.

We’ve diagnosed that some services are having trouble running in the current environment.

What is the plan of attack?

We’re working with our hosting partner Rackspace to move these services to a new environment. We expect this will take no longer than 24 hours and then be back to normal.

What’s happening in the meantime?

We know we have to get you up and running as soon as possible so we’re pointing the affected services to a temporary environment. We started the migration this afternoon (Eastern), so for some of you, it may take until tomorrow to see these effects.

This temporary environment will run slower than usual but we moved here because we didn’t want to cause any further delays in running your business.

For further updates:

Please remember to follow @MethodCRM so that you get the status updates as quickly as possible. For those of you that don’t use Twitter, we’ll post updates on our Forums and an email will go out as soon as the new environment is ready.

Again, we are very sorry for this. We’re working really hard to fix things and get the new environment running as quickly as possible.

Thank you for your patience,

The Method Team

Method:Classic General Q&A

UPDATE: Progress and what to expect in the next 24 hours