Method:Classic General Q&A

Re: !! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

Method_Greg — Mon, 29 Sep 2014 13:14:49 GMT

Hello Ivana,

We did some maintenance on the server over the weekend and this may have caused the issue.

Sorry for the inconvenience.

Greg

Re: !! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

Ivana — Sun, 28 Sep 2014 20:54:39 GMT

Hi Paul and Team,

We really appreciate your quick attention to this problem! All 3 screens I reported malfunctioning are once again working as expected.

Many thanks! I was able to proceed with my work this morning as needed.

I am curious, however, as to what might have caused such a problem?

Thank you, and have a great day!

Ivana

Re: !! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

Method_Paul — Sun, 28 Sep 2014 13:23:19 GMT

Ivana - can you please try again.

We had to regenerate some of the pages in your account. It appears to have resolved the issue.

We're looking into whether other users are affected.

Paul

!! Error Msg & Screens Not Loading: List builder, Existing Work Orders, Existing Customers...

Ivana — Sun, 28 Sep 2014 06:02:03 GMT

Hello, I'm having a problem with accessing several screens in Method:

(1) Method / CRM / Campaigns / List Builder:

Message
ERROR: One or more fields referenced by your actions were not found on the screen. Please make sure all actions specify a valid object on the screen and republish. If the problem continues, please contact an administrator.

(2) Method / Field Service Operations / Existing Work Orders:

Message
Action Sequence:1
Oh-oh. The Refresh Grid Action did not have a grid selected. If this screen worked earlier and has now stopped working, we recommend your administrator adjusts the actions to resolve this issue.
Please contact the app developer.

(3) Method / Field Service Operations / Existing Customers:

All screens were working perfectly yesterday, 9-26-2014.

I need to use the List Builder tomorrow morning - Sunday, 9-27 - to send out emails to our customers.

Please let me know what can be done at my end to resolve this issue.

Thank you, Ivana