Method:Classic General Q&A

Re: Quickbooks is closed

Method_Valbon — Wed, 28 Apr 2010 13:54:15 GMT

QXpress and Method are two different divisions of the company. In fact you should treat them as two different company’s altogether.

Since you’re using QXpress Online your point of contact should be QXpress and any support provided would be through QXpress not Method (including forums).

FYI – you can call the main number for QXpress at 1-888-797-7377. You can also reach Mark directly at ext 713 for support on any installation issues.

Hope this helps,

Re: Quickbooks is closed

gbnico — Wed, 28 Apr 2010 13:19:14 GMT

So I don't pay $65 per month to Method? and $3 to Qxpress who use your software and they customise a small part of it.

I would have thought that would have given me some level of support on here?

Qxpress have told me my customer needs to goto Quickbooks to resolve their issue.

Re: Quickbooks is closed

Method_Valbon — Wed, 28 Apr 2010 13:03:00 GMT

Sorry for the confusion.

This is actually the Method forum and website. Information regarding QXpress or QXpress Online would be located on the QXpress website. Please use the link below which will direct you to the QXpress community and forums.

http://www.qxpress.com/cs/forums/default.aspx

Hope that helps,

Re: Quickbooks is closed

gbnico — Wed, 28 Apr 2010 11:59:31 GMT

You've lost me.
I have installed method on 3 computers before and never had to deal with my BSC (Qxpress)

Apparently this is some issue with Quickbooks having a corrupt SDK? Any ideas?

Re: Quickbooks is closed

Method_Valbon — Tue, 27 Apr 2010 21:00:23 GMT

Hi there,

Are you attempting to install Method for the first time? If so you should have received a call from your Business Systems Consultant (BSC) to schedule and complete your Initial Setup Services Call.

Due to the technical nature of this post, please contact your BSC or call our general number to get more assistance.

Quickbooks is closed

gbnico — Tue, 27 Apr 2010 18:27:42 GMT

After installing the method desktop integration engine, we get the error message: Warning: Could not start QuickBooks / QuickBooks is closed

Quickbooks is open and running!!

Any help would be much appreciated.