Method:Classic General Q&A

Re: Web Lead

Marcelo11756 — Wed, 18 Feb 2015 21:00:49 GMT

That did it, thanks

Re: Web Lead

Method_Justin — Wed, 18 Feb 2015 20:48:35 GMT

Marcelo,

Try clearing your cache, then test again.

Let me know.

- Justin

Re: Web Lead

Marcelo11756 — Wed, 18 Feb 2015 19:39:05 GMT

still not working for me

should i send you the email error message?

Re: Web Lead

Method_Justin — Wed, 18 Feb 2015 18:54:51 GMT

Hi Marcelo,

This should work now. Post back here if there's any issues.

- Justin

Re: Web Lead

Method_Justin — Mon, 09 Feb 2015 20:58:34 GMT

Hi Marcelo,

I did get the email. I've added this forum thread to the ticket we have in with our development team to fix this issue. I'll post back here once it's resolved.

- Justin

Re: Web Lead

Marcelo11756 — Sat, 07 Feb 2015 14:33:59 GMT

I sent you the email, just checking if you got it

Re: Web Lead

Method_Justin — Fri, 06 Feb 2015 20:34:51 GMT

Marcelo,

You should get an email with a more robust error message, please email that to me. This issue seems to be affecting some accounts lately.

As for the font colour, that issue looks to be on the website-side, so I'm not sure what might be causing it.

- Justin

Re: Web Lead

Marcelo11756 — Fri, 06 Feb 2015 20:17:58 GMT

The site is published

the domain is correct

the message now is different

An error was encountered. Please contact form provider for a solution. Thank you.

All the font color, in the design mode the font is black, you can read it well, but in the published web site it turns lite brown and it is hard to read it

Re: Web Lead

Method_Justin — Fri, 06 Feb 2015 19:48:03 GMT

http://yourdomain.com should work. If not, check the spelling, and make sure that you're not hosting the form on a temporary test/staging site with a different address.

Where would you like to change the font colour?

Re: Web Lead

Marcelo11756 — Fri, 06 Feb 2015 18:30:52 GMT

does it have to be the main address of the web site, or the exact page where the form is

www.marceloslandscapinginc.net main

www.marceloslandscapinginc.net/contact-us.html exact page

and how can I change the font color?

Re: Web Lead

Method_Justin — Fri, 06 Feb 2015 18:02:47 GMT

Marcelo,

That error is typically encountered when the web form isn't being hosted on a website listed in Step 1 of the Web-To-Lead form configuration. I was able to get past this error message, so make sure you are hosting it on a site added to that list.

- Justin

Re: Web Lead

Marcelo11756 — Fri, 06 Feb 2015 16:48:02 GMT

Yes that is fine

The error I get it is when I click the submit button at the web site that I am working on.

error

We couldn't authenticate web form provider. Please contact web form provider for any additional information.

Re: Web Lead

Method_Justin — Fri, 06 Feb 2015 16:27:19 GMT

Hi Marcelo,

Is it alright if I log in to your account to check if it's the web form causing the issue? Let me know the name of the web form if you want me to do this.

- Justin

Web Lead

Marcelo11756 — Fri, 06 Feb 2015 15:39:11 GMT

I am trying to create a web site after all this years, at go daddy, I copy the link to the web lead form but I get an error message (very long)

Can I get support for this?