Method:Classic General Q&A

Re: Creating Estimates, Red X for images in Chrome

Method_Audisho — Tue, 12 May 2015 17:13:27 GMT

Hi industrialrobotix,

I’m sorry that you are having trouble with this. I’m happy to take a look myself, but I need you to do a couple of things first.

1) Navigate to Customize > Users and activate the MethodSupport user

2) Send me an email with your company account name and the name of your print template

I’ll try to replicate this on my end and have a look at the template to see if I can locate the cause of the issue.

-Audisho

Re: Creating Estimates, Red X for images in Chrome

industrialrobotix — Tue, 12 May 2015 17:03:29 GMT

Cleared cache and cookies. Deleted the box and re-inserted it. Still does not work... Had 3 quotes due this AM and cannot even send a simple basic quote.... Extremely frustrated with Method.

It's slow, not user friendly, and now doesn't work. Awesome.

Re: Creating Estimates, Red X for images in Chrome

Method_Audisho — Tue, 12 May 2015 16:14:16 GMT

Hi industrialrobotix,

I can’t seem to replicate this on my end. I suggest that you try removing the image from the print template. Then re-add it by dragging a new picture box object onto the template, select the image to be used in the picture box and save the template.

If this doesn’t work, you might try clearing your cookies and cached files in Chrome.

Give this a shot and post back if you continue to experience this issue. I hope this helps.

-Audisho

Re: Creating Estimates, Red X for images in Chrome

industrialrobotix — Tue, 12 May 2015 15:49:54 GMT

I added an image to the standard estimate screen.... Yes when I select Print Preview it does this.

Re: Creating Estimates, Red X for images in Chrome

Method_Audisho — Tue, 12 May 2015 15:09:22 GMT

Hi industrialrobotix,

I have a few questions.

1) Are you referring to the estimates screen in Method or the print template that is displayed when you select Print Preview?

2) Is this a custom screen or template?

3) Are you able to provide me with a screenshot?

-Audisho

Re: Creating Estimates, Red X for images in Chrome

industrialrobotix — Tue, 12 May 2015 15:01:35 GMT

Same problem in IE

Creating Estimates, Red X for images in Chrome

industrialrobotix — Tue, 12 May 2015 14:46:49 GMT

Some days it works, and my images show up, some days I get a red X. This has been happening for some time now. It does it both in classic and new.

Is it an issue w/ Chrome?