Method:Classic General Q&A

Re: Problems launching PDF Files with characters in the file names

Method_Audisho — Tue, 02 Jun 2015 13:25:11 GMT

Hi Mike,

Since I’m unable to replicate this issue, I have created a case for you. A member of our support team will reach out as soon as they are available to investigate.

I hope this helps.

-Audisho

Re: Problems launching PDF Files with characters in the file names

MikeB — Mon, 01 Jun 2015 20:41:15 GMT

I don't think the files are corrupt. I make fresh versions and new documents every week. They launch fine on their own.

I changed the name of one file from AD-AB to ADAB and it launched fine.

Re: Problems launching PDF Files with characters in the file names

Method_Audisho — Mon, 01 Jun 2015 19:58:12 GMT

Hi Mike,

I can’t replicate this behaviour. I am able to both generate a print preview for templates that contain a “-“ in their name and open a document that has a “-“ in the name from my documents list. Can you provide me with a complete list of steps for replicating this issue? It is possible that these files are just simply corrupt?

-Audisho

Problems launching PDF Files with characters in the file names

MikeB — Mon, 01 Jun 2015 18:36:55 GMT

I noticed that 2 PDF files I have in the Documents section of our universe do not launch b(blank screen) because their names have a minus sign "-" in them. Is this a known issue? Any other characters not allowed? Did something change? Becuase I don't remember this being an issue a couple of months ago.