http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/27583.aspxMon, 08 Jun 2015 20:45:02 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:27583andrea0http://forums.method.me/cs/forums/thread/27583.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=27583<p><span id="mce_0_start" style="overflow:hidden;">Clients have been receiving the following message:</span></p> <p><span id="mce_0_start" style="overflow:hidden;"></span>The account name or portal name was not specified in the URL.&nbsp; Please check the URL that was provided to you and try again.</p> <p><span id="mce_1_start" style="overflow:hidden;">The message prevents the client from logging in. &nbsp;Originally I thought it was only affecting clients who were using Safari, but today I had a client who was using a browser other than safari. &nbsp;This is a custom portal. &nbsp;I can login to all 3 of the clients accounts from my computer. &nbsp;However, I grabbed a collegue<span id="mce_10_start" style="overflow:hidden;">&#39;</span>s<span id="mce_9_start" style="overflow:hidden;"></span> i<span id="mce_8_start" style="overflow:hidden;"></span>Phone and duplicated the issue. <span id="mce_11_start" style="overflow:hidden;">I was also</span>&nbsp;able to duplicate the issue on a Mac as well.<span id="mce_2_start" style="overflow:hidden;"></span></span></p> <p>I noticed there was a previous post. &nbsp;In that case, the issue seemed to solve itself. &nbsp;https://www.method.me<span id="mce_7_start" style="overflow:hidden;"></span>/cs/forums/t/4804.aspx</p> <p><span id="mce_5_start" style="overflow:hidden;">What can I have these clients try?&nbsp; It is only a few, but they are frustrated that this will not work for them. &nbsp;In 2 of 3 the cases, they have been able to pay in the past.&nbsp;</span></p> <p></p>