Method:Classic General Q&A

Re: Very Slow

Method_Audisho — Mon, 06 Jul 2015 16:25:06 GMT

Hi Maureen

Your speed test shows that you have more than enough bandwidth to run Method. We usually recommend running Method in Google Chrome or Mozilla Firefox. The performance of both can be degraded by plugins / extensions or having too many tabs open.

Audisho

Re: Very Slow

Maureen — Mon, 06 Jul 2015 16:15:43 GMT

What is the best browser to run Method in?

Re: Very Slow

Maureen — Mon, 06 Jul 2015 15:19:33 GMT

Here are my speed test results. I will try the other items you suggested.

http://netgauge.ookla.com/share/225788320.png

Re: Very Slow

Method_Audisho — Mon, 06 Jul 2015 15:08:00 GMT

Hi Maureen,

Everything appears to be fine on my end and we have not had any other complaints recently regarding performance. Is the performance poor on our stock screens or is this occurring on your custom screens? Try running a speed test and post back here with your results. Here are a few things that you can try:

1) Clear your cookies and cached files: http://www.wikihow.com/Clear-Your-Browser's-Cache

2) Disable any browser plugins

3) Run Method in an Incognito or private browsing window

4) Run Method in a different browser

If none of this helps and your speed test shows that it’s not an issue with your internet connection, give us a call at 1.888.925.6238 x2 so that we can investigate.

Audisho

Re: Very Slow

Maureen — Mon, 06 Jul 2015 14:47:39 GMT

Hi Audisho,

This has been continuing off and on. This morning it is taking sometime 45 seconds or more just to open an activity. I'm sure Monday morning is a busy time for the server, but is this long of a wait to be expected?? It is an unreasonable amount of time to waste waiting.

Re: Very Slow

Method_Audisho — Tue, 30 Jun 2015 13:27:00 GMT

Hi Maureen,

My apologies for not getting back to you yesterday. To my knowledge, around the time of your posting we did not receive any other complaints of poor performance in Method. We may have just been experiencing a heavy load on our servers as this was during our peak time. Please let me know if this continues.

Thank you,

Audisho

Very Slow

Maureen — Mon, 29 Jun 2015 20:21:53 GMT

The Method server is exceptionally slow today. Is there something going on in particular that is causing this, and if so any idea when it will be resolved?