Re: Sync Issue

Method_Morty — Mon, 06 Jul 2015 14:19:27 GMT

Hey Jsautel,

For the six that are not posting over is there a pattern you can see among them that is different than the ones that are syncing over to QuickBooks with no conflicts?

This will be easier to diagnose together with a member from our Method Support team; when you get a chance please call at 1-888-925-6238 x2 and we'll be happy to take a look with you.

Mortaza

Sync Issue

jsautel — Thu, 02 Jul 2015 15:41:59 GMT

Hello Method!

We are having some Sync issues in the Bill Table between Method and Quickbooks.

Here is the scenario:

We have just started entering our Bills in Method. We have entered about 30 Bills. However only about 6 of them are not Syncing to Quickbooks. This is the Error we get in the "Resolve Conflicts Tab."

"QuickBooks returned an error when adding/modifying a accBill record. The error was: The "LinkToTxn" field has an invalid value "TxnID=......."' All of the conflicts have the same error.

To try an solve the problem, we have re-entered the EXACT same bills in Quickbooks to see if they sync back to Method, and they do. We then tried to re-enter the bill in Method to see if they would sync back to Quickbooks, and they won't. It seems to not be syncing the "TxnID" Field or the "TxnNumber" Field. We have tried to Refetch and Retry the Sync to Quickbooks. We then run a Full Synchronization, and the conflicts come back.

If we could get some insight on what the problem may be, that would be greatly appreciated.

Thanks,

jsautel

Method:Classic General Q&A

Re: Sync Issue

Sync Issue