http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/28806.aspxWed, 09 Sep 2015 15:43:45 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:28806Method_Morty0http://forums.method.me/cs/forums/thread/28806.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=28806<p><span style="overflow:hidden;" id="mce_0_start">Hey Kelly,</span></p> <p><span style="overflow:hidden;" id="mce_0_start"></span>It has been assigned to a Support member; it&#39;s in queue and <span style="overflow:hidden;" id="mce_7_start">they</span><span style="overflow:hidden;" id="mce_7_end"></span> will reach out<span style="overflow:hidden;" id="mce_19_start"></span><span style="overflow:hidden;" id="mce_19_end"></span>.</p> <p>I do notice we do not have a contact number for you to be reached at. When you get a moment please shoot me an email <span style="overflow:hidden;" id="mce_9_start"></span>with that information and I&#39;ll update the case.<span style="overflow:hidden;" id="mce_10_start"><span style="overflow:hidden;" id="mce_26_start"></span><span style="overflow:hidden;" id="mce_25_start"></span><span style="overflow:hidden;" id="mce_24_start"></span><span style="overflow:hidden;" id="mce_23_start"></span><span style="overflow:hidden;" id="mce_22_start"></span><span style="overflow:hidden;" id="mce_21_start"></span></span></p> <p><span style="overflow:hidden;" id="mce_35_start"></span>-- Mortaza<span style="overflow:hidden;" id="mce_12_start"><span style="overflow:hidden;" id="mce_14_start"></span></span><span style="overflow:hidden;" id="mce_17_start"></span><span style="overflow:hidden;" id="mce_20_start"><span style="overflow:hidden;" id="mce_36_start"></span><span style="overflow:hidden;" id="mce_33_start"></span><span style="overflow:hidden;" id="mce_27_start"></span></span></p> <p><span style="overflow:hidden;" id="mce_2_start"></span><span style="overflow:hidden;" id="mce_2_end"></span><span style="overflow:hidden;" id="mce_3_start"><span style="overflow:hidden;" id="mce_4_start"></span></span><span style="overflow:hidden;" id="mce_11_start"><span style="overflow:hidden;" id="mce_34_start"></span><span style="overflow:hidden;" id="mce_32_start"></span><span style="overflow:hidden;" id="mce_31_start"></span><span style="overflow:hidden;" id="mce_30_start"></span><span style="overflow:hidden;" id="mce_29_start"></span><span style="overflow:hidden;" id="mce_13_start"></span></span></p>http://forums.method.me/cs/forums/thread/28795.aspxWed, 09 Sep 2015 14:03:09 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:28795kelly0http://forums.method.me/cs/forums/thread/28795.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=28795<p><span id="mce_0_start" style="overflow:hidden;">Is anyone looking into this? Been a few days since my forum post.&nbsp;</span></p>http://forums.method.me/cs/forums/thread/28765.aspxFri, 04 Sep 2015 17:33:03 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:28765Method_Morty0http://forums.method.me/cs/forums/thread/28765.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=28765<p><span style="overflow:hidden;" id="mce_0_start"></span><span style="overflow:hidden;" id="mce_1_start">Hey Kelly,<span style="overflow:hidden;" id="mce_2_start"></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></p> <p><span style="overflow:hidden;"></span>As this <span style="overflow:hidden;"></span><span style="overflow:hidden;"></span> will have sensitive information, we&#39;ll take it off the<span style="overflow:hidden;"></span> Forums - I have created a Support case for you. As soon as a member from Support is available they will reach out and troubleshoot the error over a screen share.<span style="overflow:hidden;" id="mce_3_start"></span><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span></p> <p><span style="overflow:hidden;" id="mce_1_start"></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;">I have noted down all the information you have given us <span style="overflow:hidden;">here </span>and updated the case notes with that information.<span style="overflow:hidden;" id="mce_4_start"></span></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"><span style="overflow:hidden;" id="mce_4_start"></span>For reference: case# is 15578<br /></span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;"></span></span>-- Mortaza<span style="overflow:hidden;" id="mce_5_start"></span><span style="overflow:hidden;" id="mce_6_start"></span><span style="overflow:hidden;" id="mce_7_start"></span><span style="overflow:hidden;" id="mce_8_start"><span style="overflow:hidden;" id="mce_13_start"></span><span style="overflow:hidden;" id="mce_12_start"></span><span style="overflow:hidden;" id="mce_11_start"></span><span style="overflow:hidden;" id="mce_10_start"></span><span style="overflow:hidden;" id="mce_9_start"></span></span></p>http://forums.method.me/cs/forums/thread/28748.aspxFri, 04 Sep 2015 13:47:25 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:28748kelly0http://forums.method.me/cs/forums/thread/28748.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=28748<p><span id="mce_0_start" style="overflow:hidden;">I am having trouble processing payments. I was told by an agent at psigate,</span></p> <p><span id="mce_0_start" style="overflow:hidden;"></span>&#39;<span>In order to process your transactions &lrm;as Sales instead of PreAuths, the software that sends PSiGate the transaction request must set the &#39;CardAction&#39; tag value&nbsp; to &#39;0&#39; instead of &#39;1&#39; as it is set to currently&#39;</span></p> <p><span><br /></span></p> <p><span><br /></span></p> <p><span>How can I acheive this in Method?</span></p>