http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/29442.aspxWed, 21 Oct 2015 14:40:10 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:29442jasonhanna0http://forums.method.me/cs/forums/thread/29442.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=29442<p><span id="mce_0_start" style="overflow:hidden;">Looking forward to getting this resolved. Thanks.</span></p>http://forums.method.me/cs/forums/thread/29441.aspxWed, 21 Oct 2015 14:37:00 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:29441Method_Morty0http://forums.method.me/cs/forums/thread/29441.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=29441<p><span id="mce_0_start" style="overflow:hidden;">Hey Jason,</span></p> <p><span id="mce_0_start" style="overflow:hidden;"></span>This one will be a lot easier to troubleshoot over a screen share with a member from Support.</p> <p>I have created a Support c<span id="mce_7_start" style="overflow:hidden;"></span>ase on your behalf (for reference:<span id="mce_9_start" style="overflow:hidden;"></span>&nbsp;Case #16431). I have noted down all the information <span id="mce_11_start" style="overflow:hidden;">from</span>&nbsp;our thread and updated the case notes. A member from Support should be in touch ASAP.</p> <p>-- Mortaza<span id="mce_1_start" style="overflow:hidden;"><span id="mce_2_start" style="overflow:hidden;"><span id="mce_3_start" style="overflow:hidden;"><span id="mce_4_start" style="overflow:hidden;"><span id="mce_5_start" style="overflow:hidden;"><span id="mce_6_start" style="overflow:hidden;"><span id="mce_8_start" style="overflow:hidden;"><span id="mce_10_start" style="overflow:hidden;"><span id="mce_12_start" style="overflow:hidden;"></span></span></span></span></span></span></span></span></span></p>http://forums.method.me/cs/forums/thread/29439.aspxWed, 21 Oct 2015 13:23:58 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:29439jasonhanna0http://forums.method.me/cs/forums/thread/29439.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=29439<p><span style="overflow:hidden;">Based on researching this forum, I believe our Quickbooks ticket expired. Our office manager (who manages QBO) signed out of Method and signed back in with her Intuit account to reconnect Method to Quickbooks. Under her profile, Quickbooks is shown as a connected account. However, everytime we try to sync with Quickbooks, the process is aborted. So, trying a different process, we attempted to reconnect to Quickbooks uner the Quickbooks tab and hit reconnect. <span id="mce_4_start" style="overflow:hidden;"></span>We then receive this message:<span id="mce_4_end" style="overflow:hidden;"></span>&nbsp;</span></p> <h1 class="pageMasthead">Oops! An error has occurred.</h1> <p></p> <p>Please close this window and try again.&nbsp;<br /><br />Error Code:&nbsp;<strong>app_already_purchased</strong>&nbsp;<br />Message:&nbsp;<strong>The application has already been subscribed to by another user for this company. Please contact <span id="mce_1_start" style="overflow:hidden;">(office manager&#39;s old email)</span>&nbsp;to make changes to this subscription.<span id="mce_2_start" style="overflow:hidden;"></span></strong></p> <p><strong><span id="mce_6_start" style="overflow:hidden;"></span></strong><span id="mce_6_start" style="overflow:hidden;"></span><span id="mce_9_start" style="overflow:hidden;"></span><span id="mce_5_start" style="overflow:hidden;"><span id="mce_10_start" style="overflow:hidden;">It&#39;s this error message that gives me the clue that the error is due to an email change. We updated company email addresses, and as part of the update, we changed the email address within Method and Quickbooks to reflect the new email address for our office manager. Unless I&#39;m mistaken, it seems that the old ticket for the sync was issued under the old email address and now we don&#39;t know how to correct it. We&#39;ve attempted to refresh the Method App within QBO and we receive the same message to contact the old email address.&nbsp;</span></span></p> <p><span style="overflow:hidden;"><span style="overflow:hidden;">It appears our hands are tied and we can&#39;t make the correction on our end.</span></span></p> <p></p>