http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/2965.aspxWed, 14 Jul 2010 13:59:14 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:2965Anonymous0http://forums.method.me/cs/forums/thread/2965.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=2965<p>&nbsp;Hey Andrea,</p> <p>Glad to see you are playing around with customization. If a user makes a change in QB, we cannot make an action run in Method just by the sync. You would need to go back into Method and click a button to start the action sequence. </p> <p>&nbsp;A thought that I had was;</p> <p>(all of this is done on the customer list screen)</p> <p>1. Create a new text field that will also store the users email address.&nbsp; (2nd email field)</p> <p>2. Edit the select button in the existing users grid.</p> <p>3. After the action, &quot;set active record ID&quot;&nbsp;add actions to&nbsp;check and see If the&nbsp;2nd email field is blank. </p> <p>&nbsp;&nbsp;&nbsp; A.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If blank, copy the original email address and place it into the 2nd email field.</p> <p>&nbsp;&nbsp;&nbsp; B.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If the field isn&#39;t blank, compare the original email to the 2nd email field, if they are different, send an email.</p> <p>&nbsp;&nbsp;&nbsp; C.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If they are the same, do nothing.</p> <p>4. Copy the new email address from the original email field, place this new email address into the 2nd email field that you created.</p> <p>The idea here is that the 2nd field will not update if you make a change in QB, but the original field will. So whenever you select a customer, it will check to see if the email was changed by comparing the 2&nbsp;fields. </p> <p>You will need to update you &quot;on text change&quot; so that if a user does change it in Method, then the 2nd email field (the custom one you created) gets updated with the new email address.</p> <p>Hope this helps!</p>http://forums.method.me/cs/forums/thread/2954.aspxTue, 13 Jul 2010 12:18:18 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:2954andrea0http://forums.method.me/cs/forums/thread/2954.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=2954<p>I set up an action where everytime an email address changes an email is sent out to the&nbsp;appropriate person.&nbsp; It works great!&nbsp; What if the email address change occurs in Quickbooks?&nbsp; The change obviously shows up in Method, but the&nbsp;text change from QuickBooks doesn&#39;t&nbsp;&nbsp;trigger any action?&nbsp; Is there a different action that would catch changes that are made on the QuickBooks side?</p>