Method:Classic General Q&A

Re: Screen Issue

Method_Ben — Wed, 25 Nov 2015 22:16:18 GMT

Hi James,

Im going to create a support case for you and have a rep reach out. Ill fill them in on the details of what weve discussed here and see whats been going on here. James would you be able to email me with the name of your method company account or a contact number? I cant seem to find you in our system based off of the email address youve registered with the forums here.

My email is in my signature, Thanks James!

Regards,

Ben

Re: Screen Issue

jsautel — Wed, 25 Nov 2015 19:06:00 GMT

Yes I can try that, but it makes me skeptical because this has happend to our Work Order Screen, Purchase Order, and Bills screen in the past. We run our whole commission process out of method, and have put in triggers into each of these screens. If it goes to an old screen, a commission will get missed. This really is a concern for me. Please let me know what you think.

Re: Screen Issue

Method_Ben — Tue, 24 Nov 2015 21:37:25 GMT

Hi James,

Ah I see. Would you be able to try copying the FieldSerivce_Dashboard(2) screen you created, and on Step 3 of 3: Tab Link checking the box which says Replace links to an existing screen and selecting FieldService_Dashboard(2) for me? Its possible something went wrong in the copy here.

Let me know how you go with this one James.

Regards,

Ben

Re: Screen Issue

jsautel — Tue, 24 Nov 2015 16:53:37 GMT

The name of the screen should be FieldService_Dashboard(2). Some how this screen reverted to an old one.

Re: Screen Issue

Method_Ben — Mon, 23 Nov 2015 22:08:31 GMT

Hi James,

Just so I have this clear, what exactly should be happening here?

My understanding of what your saying is that the Tab link is pointing to an incorrect screen? In the example you mentioned what is the screen that you are expecting to see?

Thanks James!

Regards,

Ben

Re: Screen Issue

jsautel — Mon, 23 Nov 2015 19:18:40 GMT

Yes here is an example!

So this is the picture we use for our Field Service Center Dashboard:

I changed this screen, hid the top section, and added more stuff in. I haven't touched it for 13 days as stated here:

Here is a pic of the tab link:

://s1108.photobucket.com/user/james1432/media/Capture2_zpssfqirocz.png.html" target="_blank" title="http://s1108.photobucket.com/user/james1432/media/Capture2_zpssfqirocz.png.html">

I would like to go on a screen share before i open and show you that it isn't correct.

Thanks,

James

Re: Screen Issue

Method_Ben — Mon, 23 Nov 2015 18:57:37 GMT

Hi There!

Are you reffering to the Screen regeneration issue you are experiencing? or is this a separate Issue? Would you be able to show me the examples you mentioned?

Thanks!

Regards,

Ben

Screen Issue

jsautel — Mon, 23 Nov 2015 18:07:00 GMT

Hello Method!

We have been having an issue where old screens are being replaced by new live screens in our account. I have an example that I could show you. Do you know why this happens?