Method:Classic General Q&A

Re: Email Error

jsautel — Tue, 16 Aug 2016 15:29:34 GMT

Hello ben,

any more information on why we are getting this error?

Thanks

Re: Email Error

jsautel — Wed, 27 Jul 2016 15:08:53 GMT

any more info on this ben? have you been able to look at the emails?

Thanks

Re: Email Error

jsautel — Tue, 19 Jul 2016 15:06:18 GMT

thanks ben! I have forwarded the emails to you. There is three!

Thanks,

Re: Email Error

Method_Ben — Mon, 18 Jul 2016 16:48:00 GMT

Good Morning,

Would you be able to forward me the full version of one of these failure emails so I can take a look?

My Email is <b.hargreaves@method.me>

Thanks jsautel!

-Ben

Re: Email Error

jsautel — Fri, 15 Jul 2016 16:28:48 GMT

Thanks for the reply Ben!

I have followed these steps, but we are still receiving the email error. Nothing has changed in our Office 365 environment. The only emails that seem to be affected are Reminder Activity Emails. Our Web Forms are working and other various emails in our method account. Anything else you could think of that would be affecting this function?

Thanks agian

Re: Email Error

Method_Ben — Wed, 13 Jul 2016 16:45:40 GMT

Hi jsautel,

These Types of error messages we see most commonly with Office365 Email integrations - Office365 unfortunately doesnt make it easy to set up mail relays.

Have any of the credentials/settings changed within your O365 environment? It might be worth just navigating to your Default Email Preferences (under Customize > My Account > Default Email Preferences) and re-entering your credentials and seeing if that helps here.

Thanks jsautel.

-Ben

Email Error

jsautel — Wed, 13 Jul 2016 16:31:24 GMT

Hello Method!

We have been emailing out of method for months now and its been working great! However I received an error today:

"The SMTP server requires a secure connection or the client was not authenticated. The server response was: ; Client was not authenticated to send anonymous mail during MAIL FROM"

Do you know what causes this?

Thanks,