http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/3569.aspxMon, 27 Sep 2010 14:16:36 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:3569Anonymous0http://forums.method.me/cs/forums/thread/3569.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=3569<p>&nbsp;Hello Ian, </p> <p>Based on the error message it appears as though the SDK cannot find a required element in QuickBooks. When you ran the Verify and Rebuild in QuickBooks was it successful?&nbsp; </p> <p>Have you tried uninstalling Method (to properly remove method: <a href="http://www.methodintegration.com/cs/forums/p/90/223.aspx#223">http://www.methodintegration.com/cs/forums/p/90/223.aspx#223</a>) completely and reinstalling it? Since this is sync related, kindly contact your Business Consultant to further troubleshoot.</p>http://forums.method.me/cs/forums/thread/3550.aspxFri, 24 Sep 2010 15:44:27 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:3550ian0http://forums.method.me/cs/forums/thread/3550.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=3550<p>Recently I got a big problem with Customer list and Vendor list, sometimes after synchronization, it will have a duplicate customer appear in method customer list and vendor list. It did not show in Quick Books but in Method. I check the conflict information in Method. it shows below</p> <p>There was an issue with the sync. Try doing a File &gt; Utilities &gt; Verifiy and Rebuild in QuickBooks, and trying again. Also, make sure QuickBooks has all updates installed. If this persists, contact technical support. <br />Now for the technical stuff! QuickBooks SDK response was: The query request has not been fully completed. There was a required element (&quot;80000173-0&quot;) that could not be found in QuickBooks.<br />The request was: &lt;?xml version=&quot;1.0&quot; ?&gt; &lt;?qbxml version=&quot;8.0&quot;?&gt; &lt;QBXML&gt; &lt;QBXMLMsgsRq onError = &quot;stopOnError&quot;&gt; &lt;EntityQueryRq requestID = &quot;0&quot;&gt; &lt;ListID&gt;80000173-0&lt;/ListID&gt; &lt;IncludeRetElement&gt;ListID&lt;/IncludeRetElement&gt; &lt;IncludeRetElement&gt;Name&lt;/IncludeRetElement&gt; &lt;IncludeRetElement&gt;FullName&lt;/IncludeRetElement&gt; &lt;IncludeRetElement&gt;Balance&lt;/IncludeRetElement&gt; &lt;IncludeRetElement&gt;TimeModified&lt;/IncludeRetElement&gt; &lt;/EntityQueryRq&gt; &lt;/QBXMLMsgsRq&gt; &lt;/QBXML&gt;<br />The response was: &lt;?xml version=&quot;1.0&quot; ?&gt; &lt;QBXML&gt; &lt;QBXMLMsgsRs&gt; &lt;EntityQueryRs requestID=&quot;0&quot; statusCode=&quot;500&quot; statusSeverity=&quot;Warn&quot; statusMessage=&quot;The query request has not been fully completed. There was a required element (&quot;80000173-0&quot;) that could not be found in QuickBooks.&quot; /&gt; &lt;/QBXMLMsgsRs&gt; &lt;/QBXML&gt;.</p> <p>I tried verify and rebuild data, it did not work, the duplicate customer or vendor information keep come back to method, it is really annoying, Thanks for advice in advance.</p>