Method:Classic General Q&A

Re: Trouble logging in

AprilHooper — Tue, 09 Nov 2010 05:03:26 GMT

Thanks, I can log in now.

April

Re: Trouble logging in

Anonymous — Mon, 08 Nov 2010 22:42:53 GMT

Hi April,

We wanted to update you and let you know that we have corrected the issue we were experiencing this morning. You should have no trouble logging in and using Method.

Regards,
Denis

Re: Trouble logging in

Method_Paul — Mon, 08 Nov 2010 17:25:16 GMT

April - as a super temporary fix, can you try changing your timezone on your computer to be Arizona or Hawaii, reopen your browser and try logging in.

If that works, everything will save correctly and send to QuickBooks correctly, it will just display the time in a different timezone. We think the problem is confined to some users in the Pacific timezone, and hope to have the issues fixed up within the next few minutes, so check back shortly to see if we have an updated solution for you. The solution is just going through sanity testing by the dev team right now.

Paul

Re: Trouble logging in

AprilHooper — Mon, 08 Nov 2010 16:56:08 GMT

Thanks Richard. One account is HooperBookkeeping the other is TemplateAprilHooper. The error message is:

"The page encountered errors. Please refersh your login page and sign back in."

I tried it from Firefox on a Mac and from Firefox and IE on a PC. I'm also having trouble signing in to the Solution Providers forum.

Re: Trouble logging in

Method_Richard — Mon, 08 Nov 2010 15:05:01 GMT

Hi April,

No maintenance or technical issues have been scheduled or reported over the weekend.
What is one of the account names that you are unable to login with?

Regards,

Richard

Trouble logging in

AprilHooper — Mon, 08 Nov 2010 06:36:23 GMT

Hi. I have not been able to login to my account or my client's account for the last 8 hours. Is there a maintenance or technical difficulty?