http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/3982.aspxFri, 12 Nov 2010 20:37:37 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:3982Method_Valbon0http://forums.method.me/cs/forums/thread/3982.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=3982<p>Steve - this post is a bit redundant for you as you also posted in another dedicate forum. But for our other users...</p> <p>This&nbsp;Method account was never properly set up for Right Networks which requires that <em>TCP/IP Supports Roaming</em>. This is an option that would have to be enabled (by us) when using Method with Right Networks&hellip;but you&rsquo;d have to let us know. It&rsquo;s a high possibility this is the reason for your sync issues.</p> <p>In order to setup a Method account on Right Networks, there are special instructions that need to be followed.&nbsp; These are detailed in the document below.</p> <p><a href="http://www.methodintegration.com/documentation/MethodIntegrationOnRightNetworks_v1.pdf"><span style="color:#698d73;">http://www.methodintegration.com/documentation/MethodIntegrationOnRightNetworks_v1.pdf</span></a></p> <p>Also, if your Method account has un-resolved conflicts, it could lead to ongoing issues. For example, the existence of a customer conflict could lead to time tracking conflicts because the customer isn&rsquo;t in QB yet&hellip;because of the customer conflict. That&rsquo;s just an example&hellip;so please deal with any conflicts that may exist.</p> <p><strong>Access to Screens:</strong></p> <p>My bet is, this is all due to permissions/restrictions for you as the Method user. <em>Customize&gt;&gt;&gt;User&gt;&gt;&gt;Step 6 of 7: Access to Screens</em>.&nbsp; If you select the option for &#39;<span class="pspan"><strong>This&nbsp;user&nbsp;only&nbsp;allowed&nbsp;to&nbsp;customize&nbsp;specific&nbsp;existing&nbsp;screens&#39;</strong> and do not add any screens to the list...you won&#39;t see any. <img src="http://www.methodintegration.com/cs/emoticons/emotion-4.gif" alt="Stick out tongue" /> </span></p> <p>&nbsp;</p>http://forums.method.me/cs/forums/thread/3973.aspxThu, 11 Nov 2010 22:30:51 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:3973s.valese0http://forums.method.me/cs/forums/thread/3973.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=3973<p>Have a problem with Time Tracking in method, it is not carrying over to Quick Books. [The error was: There was an error when saving a Time Tracking. Quick Books error message: Billable activities must have a customer:job and service item.] These fields were filled in. Time Tracking was posting up until the 3^rd of November. We are connecting to Quick books and Method through Right Networks.</p> <p>Also notice in Method that under the Customize tab, then under Screens tab that the existing screens are not longer showing up. I cannot copy or edit screens. The screen is there for create a new screen and edit an existing screen with no screens listed. If I hit the Copy/Import Screen button then select a library there is nothing listed in the drop down for either library.</p> <p>I do not know if both issues are related? Any suggestion?</p> <p>Steve</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>