Method:Classic General Q&A

Re: problem with logging into customer portal after adding HTML to website

Method_Wayne — Wed, 08 Dec 2010 22:16:32 GMT

No worries Steve. Oh, and just to add, this really is a temporary workaround. Our ongoing re-architecture work will provide a permanent solution so that you don't have to tell your customers to change their browser settings.

Thanks,

Wayne

Re: problem with logging into customer portal after adding HTML to website

Sterve — Wed, 08 Dec 2010 21:55:52 GMT

That works. I should have tried that earlier.

Thanks for all your help, Wayne.

-Steve

Re: problem with logging into customer portal after adding HTML to website

Method_Wayne — Wed, 08 Dec 2010 20:57:39 GMT

Hi Steve,

the team has resolved the issue - or at least provided a workaround :)

This is a cross browser privacy issue and IE is very strict when allowing cross domain cookies, images and scripts. See - http://support.microsoft.com/kb/313558. The workaround for this problem is to add www.methodintegration.com in the allowed list of the browser.

Open IE - Go to Tools->Internet Options - Click on Privacy tab - Click on "Sites" button - type www.methodintegration.com - click on "Allow" button. This should resolve the issue.

Please let us know how it goes.

Thanks!

Wayne

Re: problem with logging into customer portal after adding HTML to website

Method_Wayne — Tue, 07 Dec 2010 15:37:14 GMT

Hi Steve,

I just wanted to let you know that this is still being investigated.

Thanks for your patience!

Wayne

Re: problem with logging into customer portal after adding HTML to website

Method_Wayne — Thu, 02 Dec 2010 14:41:01 GMT

Thanks for the update Steve. The developers have reproduced the problem and are looking into it. We'll keep you posted.

Cheers,

Wayne

Re: problem with logging into customer portal after adding HTML to website

Sterve — Thu, 02 Dec 2010 13:54:44 GMT

Wayne:

I am using Internet Explorer 8, as that is the only browser installed on my system. I do have a co-worker with Google Chrome, so I'll give that a try. However, I'm suspecting several of my clients and customers are using IE, so I'll be interested to see if we can get this to work on IE.

Thanks,

Steve

Re: problem with logging into customer portal after adding HTML to website

Method_Wayne — Wed, 01 Dec 2010 21:36:24 GMT

To Client:

do you happen to be using Internet Explorer? Are you able to use another browser such as Firefox? Reason being is that I am doing some testing here and I can log into a portal via Firefox, but not IE. The issue is currently being looked at.

Thanks,

Wayne

problem with logging into customer portal after adding HTML to website

Method_Wayne — Wed, 01 Dec 2010 19:58:31 GMT

Hi - I'm posting this on behalf of a client. Thanks!

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I'm starting to dig into Method today and am encountering a bit of a problem with the third party portal.

When I click on "Show Test Page" I can log into the portal just fine. However, when I copy this code to an html document and upload it to my web server, I am unable to log in using the same credentials. No error comes up, it just refreshes the screen with the username and password fields empty. Any suggestions?