http://forums.method.me/cs/forums/13.aspxAsk technical support questions, how do I? Questions... Or anything else you want to know from the Method Team and other Method users.enCommunityServer 2007.1 SP2 (Build: 31113.47)http://forums.method.me/cs/forums/thread/4593.aspxMon, 10 Jan 2011 23:00:10 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:4593Anonymous0http://forums.method.me/cs/forums/thread/4593.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=4593<p>Hi Gregory,</p> <p>Judging from you post I would guess this is a permissions issue, i.e. perhaps that user is part of a tab group / role that does not have access. Either way, because this is a customized screen, there is no way for me to gage what the problem could be with out sitting down and having a look in your account. Please <a href="mailto:d.kugappi@methodintegration.com">contact me</a> to schedule a support meeting. Kindly note that we charge an hourly premium support fee for this service. </p> <p>Thank you,<br />Denis</p>http://forums.method.me/cs/forums/thread/4583.aspxMon, 10 Jan 2011 17:10:56 GMT3393c1ec-311b-4812-96cb-ad8c611bba4f:4583Gregory0http://forums.method.me/cs/forums/thread/4583.aspxhttp://forums.method.me/cs/forums/commentrss.aspx?SectionID=13&PostID=4583<p>Dear Method Folks:</p> <p>We are experiencing an unusual problem with one of our users (userid = Dagmar).&nbsp; Here is the scoop:</p> <ol> <li>I have created a custom screen to show activities.&nbsp; The screen consists of a grid (covering the whole width of the screen) with a section below that showing detail for whichever activity in the grid is selected.&nbsp; I have also created various filters to be selectable for the grid.&nbsp; This is the first screen which opens for our users when they signin to Method.<br /></li> <li>The actions and screen rendering of this custom screen works perfectly fine for 3 of our four users.&nbsp; It is only a problem with user = Dagmar</li> <li>For user = Dagmar, the activity detail section on this custom screen is not rendered BELOW the grid.&nbsp; Instead, it is rendered in a cell on the last row of the grid.&nbsp; Also, when this user tries to view the grid using any other filter, she gets the error message: &quot;There were problems generating a request for the grid. Please reload the page. If that does not solve the issue, re-publish the page. If you continue to see this message, please contact the Method Staff.&quot;</li> </ol> <p>This problem is making it impossible for this one user to do her daily work of tracking customers in Method, so a prompt resolution would be important.</p> <p>Thanks.</p>