Re: Screen display issue on some Method accounts

jnoneiliv1 — Sun, 06 Mar 2011 16:38:00 GMT

Good job on the fix!

The innovation on Method is worth a few glitches and keeping an identical but separate test environment to control releases is always a challenge.

Cheers,

James

Re: Screen display issue on some Method accounts

Method_Paul — Sat, 05 Mar 2011 17:06:59 GMT

I wanted to provide an update and an apology.

Everything was back to normal yesterday at 5:10 PM Eastern time. The issue started about 3pm, so the disruption lasted 2 hectic hours before we were able to figure out what went wrong and how to rectify it.

Who was affected? Accounts that signed in to Method between 3pm and 5:10pm Eastern. Accounts that were already signed in and using Method likely didn't not see the problem. This only happened to some standard QuickBooks and CRM screens. Custom screens were not affected.

So, what happened? It was a failure on our side in our quality assurance (QA) process. We didn't actually do an update to the production web servers yesterday, although I know it appeared that way to affected accounts. What happened is actually a bit more complicated.

Complicated and technical overview of what happened: We've been working on an update since December that brings in features to calendars, the report designer, HTML editors, enhanced Safari and Chrome compatibility, and bunch of other big changes. It has been going through our QA process for the last month, which entails slowly moving it through QA stages. All but the final stage are on separate test environments that have no impact on the production servers. Yesterday, however, we moved the update to the final test web server which shares one resource with the production web servers: the production database server. When we published our standard Method screens on our test environment, a software bug caused the database server to get updated in a way that broke compatibility to production versions of the standard Method screens using the same database server. In hindsight, our development team looking at the code can't believe we made such a mistake....but we did. It took us about an hour to figure out what had occurred, and another hour to write, test and run a program that reversed the new changes to the database.

Our sincere apologies for the disruption. We are evaluating our QA process to see how we can tighten it to make sure this doesn't happen again.

Paul

Screen display issue on some Method accounts

Anonymous — Fri, 04 Mar 2011 21:07:16 GMT

Hi Method Community,

It has been brought to our attention that some Method accounts are unable to see their screens properly. We are now aware of the situation and will update you once we have more news.

To stay updated with our status, follow us on twitter http://twitter.com/followmethod

We apologize for any in convince this might have caused.

Cheers,

Danny

Method:Classic General Q&A

Re: Screen display issue on some Method accounts

Re: Screen display issue on some Method accounts

Screen display issue on some Method accounts