Method:Classic General Q&A

Re: Default Accounts not holding on Receive Payment Screen

Tracy @SBA — Wed, 27 Apr 2011 20:10:11 GMT

Michael -

Thank you, your help is greatly appreciated.

Tracy

Re: Default Accounts not holding on Receive Payment Screen

Method_Michael — Wed, 27 Apr 2011 20:02:12 GMT

Hi Tracy,

There are actions on the Text Change event for the Received From drop down list that populates the A/R account and the Deposit To field, you will have to delete them or change them.

-Michael

Default Accounts not holding on Receive Payment Screen

Tracy @SBA — Wed, 27 Apr 2011 18:52:46 GMT

I have modified the Receive Payment Screen and assigned default accounts for both the A/R account field and the "Deposit To: field. While at first glance it appears to working as intended, the behavior changes based on the customer selected.

Scenarios I have seen -

Customer 1 is selected, the fields default as intended

Customer 2 is selected, A/R account defaults properly but the Deposit To field is blank

Customer 3 is select and the A/R account is blank but the Deposit To field populates correctly

Customer 4 - both fields come up blank

These aren't specific customers, but chosen at random off the customer list. Interestingly enough, the behavior each customer exhibits does seem consistent. However I can't find consistencies amongst those customer records that show me root cause.

Thanks
Tracy