Method:Classic General Q&A

Re: CRM Email Templates

Jim.Hewitt — Mon, 09 Nov 2015 21:14:04 GMT

Ben -

Thanks. I'm pretty sure you have nailed it. I think the recipient had images blocked when retreiving emails. Thus, the picture didn't show up in the email until the recipient requested the picture to be downloaded.

The issue is closed. Thanks a pile.

Jim

Re: CRM Email Templates

Method_Ben — Mon, 09 Nov 2015 15:32:49 GMT

HI Jim,

Is this just happening for one of your Customers, Or everyone except you? Its Possible if its just happening for a handful of your customers that they have Images blocked on their Email client.

Would you be able to forward me the email your customer cant see the image on? My Email is in my signature.

Thanks Jim.

Regards,

Ben

Re: CRM Email Templates

Jim.Hewitt — Sat, 07 Nov 2015 00:17:48 GMT

Ben -

I did upload the image the from the email template. The image displays when you go to the address. Thus, it should download with the HTML script. But it apparently doesn't.

But wait, there's more. I uploaded the image again and I duplicated the template. When i send the email to myself, I can see the image. If I send the email to another person, they cannot see the image. If I forward the email that came to me (in which I can see the image) to someone else, they cannot see the image.

Thus, the image I am seeing resides on my machine but not the recipient's machine - perhaps in the location from which it was uploaded. But when I view the email I received in a browser, the code says:

I don't understand it. the 'src' is not an address on my machine, but yours.

Go to this address and see if you see the image:

https://www.methodintegration.com/method/AccountPages/HewittIndustries/ImagesPublished/Pyro151105_3.jpg

Jim

Re: CRM Email Templates

Method_Ben — Fri, 06 Nov 2015 20:04:20 GMT

Hi Jim,

When you Navigate to https://www.methodintegration.com/method/AccountPages/HewittIndustries/ImagesPublished/Pyro151105.jpg in your browser while signed into method, does the image appear? Its possible It wasnt uploaded properly.

You need to upload the image through the Email template editor, and not through the Documents Tab in Method.

Thanks Jim. Let me know how you go.

Regards,

Ben

Re: CRM Email Templates

Jim.Hewitt — Fri, 06 Nov 2015 02:32:34 GMT

Ashur -

Doesn't work for me. Here is the HTML code the email editor inserted (your example has 'test' mine = 'method':

It is an image with a link embedded. The only thing that comes across in the email is the embedded link - not the image.

Jim

P.S. - The image doesn't come across without the link either.

Re: CRM Email Templates

Method_Ashur — Fri, 22 Mar 2013 15:44:36 GMT

Just to clarify: When you edit your email template, click the Insert/Edit Image button on the toolbar. You'll then be able to upload the picture to your account database and use the tag I mentioned.

- Ashur

Re: CRM Email Templates

Method_Ashur — Fri, 22 Mar 2013 15:30:42 GMT

There's actually another solution for you, when you uploaded your image originally in your email it actually saves to your account database so you can use the below tag to get your image to display. *Note: You need to replace the MyAccountName part with your actual Method Company Account name, you'll also need to change MyPic.jpg to the name of your image that is uploaded.

- Ashur

Re: CRM Email Templates

Method_Ashur — Fri, 22 Mar 2013 15:01:47 GMT

The picture can't be stored on your local computer, it needs to be located on a server that is publically accessible by everyone else on the internet. If you don't have access to a server to store your images on then look for a free image uploading/sharing website to use. A great website we use for uploading images is imgur.com, however this is not a permanent solution as we have no control over when they decide to purge our images. Hope this clarifies things for you.

- Ashur

Re: CRM Email Templates

Innovative — Fri, 22 Mar 2013 14:23:19 GMT

Thank you for your response, however it didn't work. My picture is stored in my documents on my computer and this is what it looks like in my email template. What am I doing wrong.

"C:\Users\EZPC\Documents\Sunset Printing\InnoIrrigation Pricing spring 2013.jpg">

Re: CRM Email Templates

Method_Ashur — Thu, 21 Mar 2013 19:44:17 GMT

Hi Innovative,

When inserting a picture, you need to use an html tag which points to the server where the picture is stored/saved, see my example below. The reason for this is because we don't store images inserted into html editors on our servers, take a look at this related post.

Hello World,

This is my email and here is a picture <img src="http://www.overthinkingit.com/wp-content/uploads/2012/03/250px-Superman_shield.png">

Regards

The above tag will display this picture:

Hope this helps!

- Ashur

Re: CRM Email Templates

Innovative — Thu, 21 Mar 2013 18:40:36 GMT

I created an email template and inserted a jpeg picture file. During test emails the picture does not show up. Any suggestions?

Kelly Ricker

Innovative Irrigation & Outdoor Lighting

770-632-6477

Re: CRM Email Templates

Method_Michael — Fri, 29 Apr 2011 21:18:06 GMT

Hi Della,

The text editor supports HTML, most of the fancy emails sent arecreated using HTML. It should allow you to create graphic emails with lots of pictures and colors.

-Michael

CRM Email Templates

Della — Fri, 29 Apr 2011 19:41:08 GMT

Does the Email Template support importing any type of file with graphics - ie a pdf or publisher file? Trying to figure out if there is a way to actually do email "advertising" blasts (including photos, tesxt, etc, NOT just text) using the CRM function in Method.
I do understand that a single image can be imported, I am assuming it must need to be a jpeg file or similar