Re: Email Address Problem

Method_Michael — Tue, 20 Sep 2011 20:37:21 GMT

pdirect-

Can you try this again and let me know if this is still an issue?

-Michael

Re: Email Address Problem

Method_Michael — Wed, 27 Jul 2011 16:44:20 GMT

pdirect- We are aware of this and have already created an internal ticket to address this.

Email Address Problem

pdirect — Wed, 27 Jul 2011 15:26:15 GMT

After updating to the latest version of Method, we have a problem with email addresses not auto-populating in the activity window when we check the "send an email" checkbox. Here is how to duplicate the issue.

1. Create an appointment in Outlook and use the "add to method" button.

2. Associate the appointment with a Method contact that has an email address.

3. In the Method activities window for this contact, you will see that the email address has not been brought over with the contact info such as name and phone number.

4. Open this activity and check the "send an email" box and notice that the customer email address is not auto populated into the "To" field.

Users didn't report having this problem before the upgrade.

Method:Classic General Q&A

Re: Email Address Problem

Re: Email Address Problem

Email Address Problem