Method:Classic General Q&A

Re: Already Existing Items & Customers

Method_Michael — Tue, 11 Oct 2011 14:32:18 GMT

cpitts-

Can you email me the names of the customers or items you are trying to add and enable MethodSupport on your account so I can take a look?

-Michael

Re: Already Existing Items & Customers

cpitts — Mon, 10 Oct 2011 20:02:57 GMT

Nice. So I confirmed that they don't exist in Method. However, when I try to save them, it still says they already exist. Again though, they're not in QB either. ??

Re: Already Existing Items & Customers

Method_Valbon — Mon, 10 Oct 2011 13:15:02 GMT

One easy way to confirm if the name already exists or not is to use our Import/Export tool to export the Contacts table and Item table and take a good look at the FullName field for both. The name could be in use on the Method side which is preventing it from being used again.

The Import/Export tool can be found within your Method account by going to Customize>>>Integration Tools.

Already Existing Items & Customers

cpitts — Sun, 09 Oct 2011 22:10:19 GMT

I've found now with a few items and customers I've tried creating, that once I try to save them, they say they already exist in my QB file.

I've checked my QB file and found no trace of any of it. Ideas?