Method:Classic General Q&A

Re: Customer BillTo Information Not Syncing correctly in QBO

Shawn B — Wed, 19 Oct 2011 14:34:42 GMT

I saw that on two invoices I created this morning. Looks like it works great. Thanks Michael.

~Shawn

Re: Customer BillTo Information Not Syncing correctly in QBO

Method_Michael — Wed, 19 Oct 2011 14:21:45 GMT

Shawn-

This should no longer be an issue. Previously QuickBooks did not allow third-party software to send the address info but now they do so we were able to address this.

-Michael

Re: Customer BillTo Information Not Syncing correctly in QBO

Method_Michael — Tue, 11 Oct 2011 15:29:26 GMT

Shawn-

I was able to duplicate this issue and have created a ticket for our development team. I will update this post when there is a resolution or when I have more information.

-Michael

Re: Customer BillTo Information Not Syncing correctly in QBO

Shawn B — Tue, 11 Oct 2011 14:49:51 GMT

Another concern would be that this will create that TOKEN missmatch sync issue I experienced over the weekend.

Customer BillTo Information Not Syncing correctly in QBO

Shawn B — Tue, 11 Oct 2011 14:44:08 GMT

I created invoice number 62966 in Method with a Third Party BillTo name and address different than the customer associated with ShipTo Information. When it synched to QBO, it changed the BillTo info in QBO to the customerinformation. I'm not sure if QBO then kicked back to Method with the customer billto info or not, but not they both display the customer billto instead of the third party BillTo that I manually entered.

I know that QBO as a standalone will allow a different BillTo than the default customer BillTo.

Any suggestions?